Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Do you love customer service? A very fast paced environment where you can type as fast as you talk? Organization and making sure a process flows from beginning to end? We may have the right fit for YOU!

At Glass Doctor of Sioux Falls , we don't just install glass-we deliver exceptional customer experiences from the first call to final install. As we grow, we're looking to bring on a highly organized, customer-focused Customer Service Representative/Dispatcher (full-time) who thrives in a very fast-paced environment to play a key role in driving revenue and be a part of our daily operations. This is a critical position that connects customers, technicians, and sales-ensuring jobs are scheduled efficiently, customers are taken care of, and opportunities are converted into revenue. Position involves high call volume, closing/booking jobs, scheduling technicians so the pace is high speed and accuracy is KEY!

As a Customer Service Representative/Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.

What You'll Do:

Dispatching & Operations

• Schedule and dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

Sales & Customer Service

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

• Order glass, parts, and materials from vendors (learn varieties of glass)
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

What We're Looking For

• 1-3 years of customer service on the phone, sales, dispatch or related experience
• Strong communication and customer service skills
• Proven ability to sell and close business over the phone & upsell skills
• Highly organized with strong multitasking ability
• Accustomed to working in a highly fast-paced, team environment
• Problem solver with high attention to detail
• Tech-savvy (scheduling systems, CRM "Service Titan", office software)
• Computer savvy with intermediate to advanced typing skills (type while talking required)

What You Need to Succeed:

• Exceptional Customer Service: In this role, you are an experienced CSR/Dispatcher. You are delivering an exceptional high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews we get!
• Have an Eye for Perfection: You'll need a high level of attention to detail.
• Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs with all things glass.

This Job Is NOT For You If . . .

You are okay with measurements being "close enough". That won't work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

Compensation & Benefits:

• Excellent compensation $19-$22/hour (DOE) plus annual bonus based on performance.
• Health insurance, AFLAC supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.
• Fun, family-owned business, an excellent place to spend with the best crew!

Apply online or swing in to visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application. **Position available to start ASAP - summer is in full swing! EOE

APPLY TODAY!