Hotel Valet Attendant - Hotel Distil and Moxy Louisville

Overview At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. Towne Park is a place where you can make a difference and create smiles every day. Job Details: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10-$11 per hour plus $5-$10 per hour in tips. Work Schedule: The work schedule for this position can include AM/PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. Responsibilities Summary: The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is also responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Maintains ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt. Completes and maintains location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. Qualifications Education: High school diploma or general education degree (GED). Required Licensure: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience. Knowledge: Principles and processes for providing customer and personal services. Skills: Ability to read and write standard English; read and comprehend simple instructions, short correspondence and memos; write simple correspondence; present information effectively in one-on-one and small group settings; perform basic arithmetic with money; understand 24-hour and military time systems; understand rates applicable to time passed; operate a manual transmission (highly desirable); perform parallel parking. Work Environment & Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical: Regularly talk or hear; frequently sit or stand for extended periods; may run, walk, handle objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Vision: close, distance, color, peripheral, depth perception, and ability to adjust focus. Lifting: up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly. Environment: Outdoors for extended periods; subject to extreme heat and cold. Travel: up to 5% may be required. About Towne Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For more information, visit and follow us on LinkedIn. EEO & Contact Information Towne is an Affirmative Action, Equal Opportunity and E-Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, contact Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice describing categories of personal information collected, purposes for which it may be collected and used, retention practices, and rights under the CCPA. #J-18808-Ljbffr Towne Park LLC