RECEPTIONIST

WESLEYAN INDEPENDENT LIVING, Georgetown, TX, US Salary Range: $12.00 to $15.00 hourly Shift Schedule Every Saturday and Sunday from 3:30 PM – 11:30 PM Essential Job Functions Assist with providing information about The Wesleyan to visitors and inquiries over the phone. Answer phones, give information to callers, take messages and transfer calls to appropriate staff. Respond to emergency calls from residents and notify the appropriate persons or agencies as needed. Assist and conduct screening protocols for all residents, teammates, & permitted essential visitors. Responsible for the mail meter, stamps, making copies and other office duty tasks. Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organizational literature. Handle business center requests such as photocopying, faxing, and scanning for residents. Coordinate package pick up and/or delivery to residents. Process and sort incoming business mail. Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents. Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc. Perform clerical duties for other staff as assigned. Display announcements, menus, activities, etc. on internal television monitors. Assist marketing department with arranging tours. Take reservations for Activities Department (special events, excursions, classes, etc.) and assist in arranging for transportation. Receive and enter maintenance work order requests in a timely manner. Assist with Guest Room check in/out. Qualifications Proven outstanding customer service skills including written and verbal communications with others. Prior receptionist experience, preferably within a senior living environment is helpful. Organization skills and the ability to multi‑task effectively and efficiently. Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members. Must have a pleasant telephone manner. Must have typing, word processing and other office machine experience. Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook. A service‑minded approach to all aspects of the job. A passion for working within a senior living community is a plus. Alignment with and enthusiasm about The Wesleyan's culture and core values. The Wesleyan is an Equal Opportunity Employer #J-18808-Ljbffr Wesleyan-Homes