Help Desk Support - Sr - (Remote)

TriOptus LLC

Help Desk Support - Sr

Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract

Provide application support through remote access tools to resolve internal end user issues

Monitor and respond quickly and effectively to calls or chats received to the #all-access Slack Channel

Interact with end users via soft phone or chat modules to resolve questions regarding access requests, user identities & approved access

Utilize Service Now as the ticketing tool to track and escalate tickets for end users

Assist with onboarding of new hires and improve their familiarity of the All-Access tool

Perform other tasks as needed by the Manager.

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Vacancy posted 23 hours ago

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