Call Center Representative 1
Clean Energy
Call Center Representative 1
Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.
Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.
Monday through Friday, 8:00 am to 5:00 pm PST, option to work remote or at our office in Newport Beach, CA
Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Customer Interaction & Issue Resolution
Answer inbound calls using a professional, warm, and solution-focused approach.
- Actively listen, ask probing questions, identify root causes, and confirm understanding.
- Resolve customer issues and provide clear, timely follow-up.
- Escalate complex issues as needed.
Service Execution & System Management
- Utilize CRM systems and internal knowledge bases to resolve issues.
- Maintain accurate and timely customer records (contact, service, financial updates).
- Ensure data integrity through consistent documentation.
Sales & Revenue Support
- Identify customer needs and recommend additional services.
- Prepare and follow up on quotes to drive conversion.
- Support RFP/RFB preparation and route contract opportunities appropriately.
Customer Experience & Continuous Improvement
- Meet or exceed quality and performance standards.
- Provide proactive, dependable customer service.
- Communicate trends and improvement opportunities to leadership.
Shift is Monday Friday, 8 hours work day, with company holidays off
Potential to work overtime as demands for additional support may be required, including holidays.
Work Environment & Scheduling
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Clean EnergyVacancy posted 19 hours ago
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