Ocean Carrier Services Manager

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Manager - OCS Operations Optimization II & CQ position will oversee car carrier vessel operations across the U.S. East Coast and Gulf regions. This role is responsible for managing vessel schedules and daily operations, including customs clearance and cargo handling, while ensuring all activities are executed efficiently, cost-effectively, and in full compliance with regulations. The ideal candidate will also be expected to build and maintain strong relationships with terminal operators, port authorities, and other key service providers to support smooth and reliable shipping operations.

Responsibilities

• Operations Management
  • Develop and maintain base operational schedules and working plans tailored to vessel, port, and cargo requirements
  • Oversee the execution of commercial contract obligations, ensuring all operational terms are met efficiently and accurately
  • Review and refine service procedures, implementing corrections or improvements where necessary to maintain operational standards
  • Prepare and analyze operational reports and schedules to ensure accuracy, efficiency, and alignment with performance targets
  • Coordinate with port authorities, stevedoring companies, and agents to facilitate seamless vessel and cargo operations
  • Contribute to cost analysis and operational budgeting, identifying opportunities for cost savings and process improvements
  • Enhance vessel turnaround times by effectively managing berthing windows, labor deployment, and service requirements
  • Maintain clear communication with stakeholders to ensure accurate monthly billing of long-haul operations
• Port Captain & Vessel Planner Support
  • Provide direct support and act as a back up for Port Captains and vessel planner during vessel calls and operational activities, ensuring execution aligns with planning
  • Build and manage effective relationships with key maritime service providers, including terminals, shipping agents, and stevedores
• Customs Filing Responsibilities
  • Manage all import and export processes, ensuring full compliance with applicable regulations and the timely, accurate completion of required documentation
  • Oversee and execute filings such as AMS, ISF, and bond movements, while ensuring the prompt distribution of discharge documents-including the manifest, VIN list, and stow plan-to all relevant stakeholders
• Team Management & Collaboration
  • Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement
  • Lead and manage operational and logistics projects as they arise, ensuring timely execution and team alignment
  • Develop and maintain staff schedules, assigning responsibilities based on workload and operational priorities
  • Provide support for additional logistics and operational tasks as needed, contributing to the overall efficiency and effectiveness of the team
• Compliance & Regulatory Oversight
• • Maintain up-to-date knowledge of applicable regulatory requirements, including but not limited to CII, IMO, and other international maritime standards
  • Proactively ensure that all operational activities are planned and executed in full compliance with relevant regulations and company policies
  • Monitor individual and team activities to ensure safety, regulatory compliance, and alignment with operational protocols
  • Other duties as assigned

Compensation

$119,000 - $127,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Excellent written and verbal communication skills Required
• Proficient PC skills Required
• Strong ability to identify and correct errors Required
• Detail oriented with ability to work in deadline-driven environment Required
• Knowledge of business and management principles involved in strategic planning Required
• Proven ability to lead cross-functional teams in fast paced environment Preferred
• Basic knowledge of MS Excel, Word, PowerPoint, and Outlook, along with experience using database systems Preferred

Education & Experience

• Bachelors Degree Required
• 7 - 10 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Terminal Manager Required
• 8 - 13 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Terminal Manager Preferred
• 1 - 3 Years of Supervisory Experience Required
• Specialized Trade Training Preferred
• HAZMAT Training Certificate Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of domestic travel - 30%
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Fort Lee, NJ office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.