Customer Service Lead

Syngenta Global

Job Description

At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA.

Accountabilities:

* Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback

* Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies

* Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority

* Responsible for establishing and maintaining solid relationships with the assigned customer base

* Supply timely responses regarding product, pricing, and program information

* Provide customer service by answering phone calls, taking messages, and assisting with transactions

* Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism

* Tracking of all shipments. This encompasses obtaining and generating all necessary documentation

* Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.

* Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed

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Vacancy posted 3 days ago

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