Customer Service Lead
Syngenta Global
Job Description
At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA.
Accountabilities:
* Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback
* Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies
* Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority
* Responsible for establishing and maintaining solid relationships with the assigned customer base
* Supply timely responses regarding product, pricing, and program information
* Provide customer service by answering phone calls, taking messages, and assisting with transactions
* Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism
* Tracking of all shipments. This encompasses obtaining and generating all necessary documentation
* Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.
* Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed
Vacancy posted 17 hours ago
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