Returns Authorization Coordinator

Returns Authorization Coordinator

Classification: Non-Exempt

Reports to: Regional Director

Job Description

Summary/Objective: Manage the receipt, documentation, and tracking of goods. Communicate with market and vendors regarding issues or status of merchandise. Maintain flexibility to support changing priorities and needs.

Essential Functions

• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
• Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
• Deliver or route materials to departments.
• Pack, seal, label, and affix postage to prepare materials for shipping.
• Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
• Requisition and store shipping materials and supplies.
• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
• Compute amounts, such as space available, shipping, or storage.

Competencies

• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Supervisory Responsibility: This position may have supervisory responsibilities.

Work Environment: This job is in a store/retail environment.

Physical Demands: Must be able to stand for long periods of time

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel: No travel is expected for this position.

Required Education and Experience: High School diploma or GED

Preferred Education and Experience: Previous retail experience

AAP/EEO Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.