Front Desk Agent

Job Description

Job Description

Front Desk Agent

The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is seeking a warm, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering a refined, personalized hospitality experience that reflects the elegance and charm of our lakeside property.

The Greystone Inn is a historic lakeside resort located in the scenic Blue Ridge Mountains of North Carolina. Known for its exceptional hospitality, natural beauty, and personalized guest service, the inn offers a unique work environment where you will gain valuable hospitality experience while enjoying the outdoors and the charm of a small mountain community.

Key Responsibilities:

• Greet guests with a welcoming and professional demeanor upon arrival and departure
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, cancellations, and room assignments using the property management system
• Respond to guest inquiries regarding accommodations, dining, amenities, and local attractions
• Coordinate with housekeeping and maintenance to ensure rooms meet quality standards
• Address guest concerns promptly and escalate issues when necessary
• Maintain accurate records of guest accounts, billing, and transactions
• Uphold the inn's standards of luxury service and confidentiality

Qualifications:

• Previous experience in hospitality, front desk, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Proficiency with hotel management software and basic computer systems
• Flexible schedule, including evenings, weekends, and holidays

Preferred Attributes:

• Passion for hospitality and guest service
• Knowledge of the Lake Toxaway area and local attractions
• Experience in boutique or luxury hotel environments

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
• Discounts at specific property partners (NEIRA, Historic Hotels of America).
• 50% Discount when Dining at any HCH Property.
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
• Supportive, open-door policy work environment.
• Work Culture that is fun, energetic and motivating.
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

About Hay Creek Hotels

Hay Creek Hotels is a premier hospitality management company known for operating distinctive independent hotels and lifestyle hospitality concepts across the United States. Our focus is on creating exceptional guest experiences while delivering strong financial performance for our ownership partners.