Hotel Bistro Server - Courtyard by Marriott Northwest

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

As a Server, you will play a crucial role in delivering an exceptional dining experience to our guests by providing attentive, friendly, and efficient service. Your primary objective is to ensure customer satisfaction by accurately taking orders, serving food and beverages, and addressing any guest needs or concerns promptly. You will collaborate closely with kitchen and bar staff to coordinate timely and accurate delivery of orders. This role requires maintaining a clean and organized work environment while adhering to health and safety standards. Ultimately, your efforts will contribute to creating a welcoming atmosphere that encourages repeat business and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role preferred but not required.
• Ability to stand and walk for extended periods during shifts.
• Basic math skills for handling transactions.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Familiarity with point-of-sale (POS) systems and order management software.
• Strong communication skills and ability to work well in a team.
• Knowledge of food safety and sanitation standards.
• Multilingual abilities to assist a diverse customer base.

Responsibilities:

• Greet and seat guests in a courteous and professional manner.
• Present menus, explain daily specials, and answer questions regarding menu items, ingredients, and preparation methods.
• Take accurate food and beverage orders and enter them into the point-of-sale system.
• Serve food and drinks promptly and ensure orders are correct and meet quality standards.
• Check in with guests to ensure satisfaction and address any issues or special requests.
• Collaborate with kitchen and bar staff to coordinate order timing and delivery.
• Handle guest payments and provide accurate change or process electronic transactions.
• Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
• Follow all health, safety, and sanitation guidelines to ensure a safe dining environment.

Skills:

The required skills such as effective communication and basic math are essential for accurately taking orders, interacting with guests, and processing payments. Attention to detail and organizational skills help ensure that orders are fulfilled correctly and dining areas remain clean and welcoming. Preferred skills like familiarity with POS systems streamline order entry and payment processing, enhancing efficiency during busy periods. Strong interpersonal skills enable servers to build rapport with guests and collaborate effectively with kitchen and bar staff. Additionally, knowledge of food safety practices ensures compliance with health regulations, contributing to a safe and pleasant dining experience.