Senior Account Executive, State and Local Government

Genesys AI-Powered Customer Experience Solutions Sales RepresentativeBe the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Role Overview:Drive the adoption of AI-powered customer experience solutions across state and local government organizations, enabling agencies to modernize service delivery, improve constituent engagement, and increase operational efficiency. This role directly influences how public sector institutions evaluate, fund, and implement enterprise CX platforms that support critical mission outcomes. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping governments deliver more responsive and human-centered services. You will own a defined territory, lead complex enterprise sales cycles, and build executive relationships that shape long-term digital transformation strategies. This position offers significant ownership, strong earning potential, and the opportunity to influence how governments serve their communities at scale.Key Responsibilities:Drive revenue growth, market share, and pipeline expansion across a defined state and local government territoryLead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closureDevelop and execute strategic territory plans aligned with organizational priorities and regional growth objectivesBuild and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiativesNavigate public sector procurement and acquisition processes to guide customers through successful purchasing decisionsCreate and maintain a robust sales pipeline by engaging prospects, partners, and existing customersCollaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunitiesPartner with internal teams including business development, marketing, and customer success to support territory growth and customer adoptionDeliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challengesCollaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal executionPrepare and present business reviews to senior leadership, aligning strategies with revenue growth expectationsBuild deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutionsAccelerate customer adoption and satisfaction in partnership with Customer Success ManagersRequired Qualifications:8+ years of enterprise sales or business development experience focused on state and local government marketsExperience selling AI, enterprise software, cloud computing, networking, or customer experience solutionsStrong understanding of state and local government procurement, funding models, and regulatory environmentsProven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planningExperience building and managing pipeline using tools such as Salesforce, Clari, or similar platformsStrong communication skills with the ability to present complex solutions and business value to executive stakeholdersAbility to travel at least 25 percent within the assigned regionBachelor's degree or equivalent professional experiencePreferred Qualifications:Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or cybersecurityDemonstrated history of consistently exceeding sales quotas in enterprise or public sector environmentsExperience selling to a variety of public sector agenciesEstablished industry network and relationships within state and local government organizationsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$111,700.00 - $196,300.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsWorking at Genesys:AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal yearA flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best workGrowth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education supportTime to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their familiesRecognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at GenesysWhat Happens After You Apply:Our Talent Acquisition team reviews your application with the hiring teamA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview teamWe aim to keep the process focused and respectful of your time, with no more than five interviews in most casesAfter interviews are complete, our team will follow up with the final stepsEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.