Front Desk Agent

Front Desk AgentLocation: Hilton Madison Monona Terrace | Madison, WISchedule: Full-Time Preferred | Flexible Availability Including Weekends & HolidaysEstimated Wage: $16-$18 Depending on ExperienceCreate memorable moments with a career in hospitality.Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.What will you be doing?As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include:Greeting and welcoming guests upon arrival and departureChecking guests in and out of rooms accurately and efficientlySelecting appropriate room assignments based on guest needsResponding to guest requests, questions, and concerns in person and by phoneHandling and documenting guest issues, escalating concerns to management as neededProviding information about hotel amenities, outlets, services, and the local areaAnswering phones promptly and professionally while accurately inputting information into computer systemsMaintaining cash handling accuracy, including responsibility for a personal house bankAssisting with luggage storage when necessaryRemaining calm, alert, and professional during busy periods or emergency situationsEffectively working with internal and external customers, using patience, tact, and diplomacyPerforming additional duties or projects as assignedWhat will you bring to the role?We are looking for a reliable, service-oriented individual who enjoys working with people. Our ideal candidate has:Ability to stand and move throughout the front office while performing essential job functionsStrong communication skills, including the ability to read, write, and speak English clearlyBasic to moderate computer skills with the ability to accurately input and retrieve informationStrong attention to detail and problem-solving skillsObservational and visual ability to detect emergency situationsHigh school diploma or equivalent requiredPrevious hotel or front desk experience is a plus, but not requiredWhat is in it for you?Working at Hilton Madison Monona Terrace comes with more than just a great team—enjoy a wide range of perks and benefits, including:A free, well-balanced meal every shiftRoom discounts at Marcus Hotels & Resorts and Hilton-branded propertiesDiscounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiingFree employee parking (when available) or Metro bus passes"Two for one" movie coupons at Marcus TheatresAbility to transfer to other Marcus properties while maintaining your service statusEarly wage accessPaid time offMedical, dental, and vision insurance (available for full-time associates after 30 days)Company-paid life insurance, employee assistance program, and 401(k) with employer matchHilton-branded training and growth opportunitiesJoin a company with heart.A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S. Marcus Corporation