Dental Patient Coordinator

Dental Patient CoordinatorEvery Role Matters. Every Interaction Builds Patient Trust & Loyalty.Our practice's Category of One philosophy guides everything we do.It's our commitment to creating an elevated patient experience that's unmatched in dentistry—where every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care. For more than 43 years, we've treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team member—regardless of role—in creating the exceptional experience our patients know and trust.Pillar #1 - Relational DentistryThe heart of what makes Babylon Dental Care a Category of One practice.We treat every patient like family with empathy, kindness, and respectWe listen first, build trust, and create meaningful relationships with our patients and each otherWe care for the whole person—not just their teethPillar #2 - Clinical ExcellenceHow we deliver exceptional care.We combine clinical expertise with thoughtful treatment planning.We help patients achieve healthier smiles and better overall health.We believe exceptional outcomes begin with exceptional care.Pillar #3 - Transactional CareWhere trust and clarity come together.We communicate insurance benefits, fees, and payment options with honesty and transparency.We help patients understand their financial responsibilities with confidence and compassion.We believe financial conversations should feel supportive—not stressful.As a Patient Coordinator, you'll play an important role in that experience at our Gateway Plaza location in Patchogue, NY. You'll help patients navigate the scheduling and financial side of their care with compassion, professionalism, and clarity—ensuring they feel informed, supported, and confident every step of the way.Why Babylon Dental Care? Creating a Category of One patient experience starts with creating a Category of One team experience.We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth.We Invest in Your SuccessFrom day one, you'll have the training, support, and resources you need to build confidence in your role.15-Day Global Training Program – a cross-department training programA dedicated Ambassador to guide your onboardingOngoing coaching and professional developmentAll Staff Employee off-site training daysSelf-paced training programs to help all staff members be up to date on our offeringsOpportunities to GrowWe believe in promoting from within whenever possible. Some of our Patient Coordinators have grown into roles as Front Desk Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program.A Team That Supports One AnotherOur culture is built on collaboration, encouragement, and celebrating each other's success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates.What to ExpectJust as we're intentional about creating an exceptional patient experience, we're equally committed to creating an exceptional team member experience. Here's what you can expect from us:A collaborative, supportive team that wants you to succeedLeaders who are invested in your growth through coaching, ongoing feedback, and teachable momentsComprehensive training and the tools you need to build confidence in your roleA fast-paced environment where your work makes a meaningful difference in patients' lives every dayA workplace built on accountability, continuous learning, and celebrating each other's successes.What Success Looks LikeWe're looking for someone who:Is dependable, punctual, and prepared—our patients and teammates count on one another every dayDemonstrates compassion, professionalism, and a patient-first mindset in every interactionCommunicates clearly and confidently with patients and teammatesThinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practiceStays organized, manages priorities effectively, and follows through on commitmentsRemains calm under pressure and thrives in a fast-paced environmentTakes initiative, embraces feedback, and is committed to continuous learningBrings a positive and collaborative attitude to the team every dayEmbraces new technology, systems, and processes to continually improve the patient experienceOne Final ThoughtIf you've made it this far, we hope something about Babylon Dental Care has sparked your interest. Before you apply, we want to be transparent about one thing:reliability and punctuality are part of our culture.Every role contributes to the patient experience, and our patients and teammates depend on one another every day. If you're someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you'll thrive at Babylon Dental Care.Experience Required3 or more years of experience in a dental front desk position preferredExperience with Dentrix Ascend or other dental practice management software is helpful, but we'll provide training on our systemsFlexibility with scheduling required—our office is open six days a week, including early mornings, evenings, and some holidays. Most Dental Patient Coordinators work every other SaturdayComfortable calculating percentages accurately using basic math skillsBilingual in English and Spanish welcomedWhat You'll Do as a Dental Patient CoordinatorPatient Checkout & Financial CommunicationEducate patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options, clarifying anything the patient may have misunderstood.Help patients understand their dental insurance benefits in collaboration with our Dental Billing team; accurately calculate how much insurance will pay toward their needed care.Review each patient's financial responsibility with them based on any insurance pre-determinations.Work with outside patient care financing companies to give patients a wide range of financial options.Send pre-determinations to patients' insurance companies and track their timely return to keep patient care moving forward.Collaborate with our financial team to address and collect patient balances when they return to the practice for care.Ensure our payment policy is honored when patients are scheduled.Professionally hold space for anxious patients during the checkout process, and act as their advocate—including helping explain their financial responsibilities.Scheduling & Patient CommunicationCorrectly schedule future appointments for patients checking out, ensuring Doctors and Hygienists can focus on caring for patients and that treatment is scheduled within the needed timeframe.Answer treatment questions patients have both before and after their visit.Answer incoming calls when appropriate and available, as calls may also come through our Call Center.Respond to live chats or website leads as they come in during the day.Check emails frequently to stay up to date on communications throughout the day.Participate in and help run morning or afternoon huddles for your Provider and their Assistants; share huddle sheets daily with our Admin team.Follow up by email or text with patients who haven't yet scheduled their treatment.Comfortably ask happy patients to share feedback in an online review, or refer a friend to the practice.Team Collaboration & Practice SupportWork collaboratively with the entire practice to meet or exceed monthly goals so all team members have the Babylon Dental Care