Senior Product Operations Analyst

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com. Overview The Senior Product Operations Analyst plays a key role in driving the execution, optimization, and continuous improvement of the product issue operating model. This role is responsible for leading operational coordination, issue analysis, reporting, and cross-functional process execution related to post-launch product performance and incident management. This position is hybrid and based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time. Responsibilities Lead intake, triage, tracking, and operational coordination processes for product issues and incidents Ensure issues are appropriately prioritized, documented, assigned, and progressed through resolution workflows Drive operational discipline and consistency across issue management processes Identify process gaps, operational risks, and escalation needs while partnering with stakeholders to improve responsiveness and execution Own and maintain dashboards, report frameworks, and operational metrics related to product health, incidents, and performance trends Analyze recurring issues, systemic product gaps, and operational patterns to identify actionable improvement opportunities Deliver actionable insights that influence decisions across Product and Operations Monitor SLAs, operational KPIs, and resolution performance while proactively identifying risks and improvement areas Serve as a key operational partner during product incidents, escalations, and cross-functional response activities Coordinate communication, dependencies, action tracking, and stakeholder alignment throughout incident resolution processes Lead or facilitate post-incident review activities, including root cause analysis, documentation, and improvement planning Ensure accountability and follow-through on corrective and preventative actions Partner with Product Management and Product Development teams to support product enhancement and new product initiatives Contribute operational expertise and analytical support across product lifecycle activities, including requirements gathering, workflow design, solution validation, and process integration Support initiatives involving process optimization, automation, AI-enabled workflows, and emerging technology capabilities Conduct research, operational analysis, and business process evaluations to identify opportunities that improve scalability, efficiency, and customer outcomes Assist in translating business and operational needs into actionable product or process improvement recommendations Recommend and help implement improvements to operational processes, reporting structures, and governance practices Support the development of operational standards, best practices, and documentation Provide guidance and operational support to less experienced team members as needed Foster collaboration across Product, Engineering, Operations, and Customer-facing teams Qualifications 5+ years of experience in product operations, business analysis, product support, supply chain operations, or related functions Strong analytical, problem-solving, and operational process management skills Experience leading cross-functional coordination efforts in fast-paced operational or product environments Advanced experience with reporting, dashboards, data analysis, and operational metrics (Excel, SQL, BI tools, etc.) Ability to independently manage complex workstreams and influence stakeholders across functions Strong communication, organizational, and stakeholder management capabilities Experience supporting product development processes, operational transformation, workflow automation, or technology enablement initiatives preferred Exposure to AI-enabled solutions, process automation, or scalable operational design concepts is a plus Demonstrated ability to identify improvement opportunities and drive operational execution with limited oversight Starting salary is $95,000-$105,000 with a 5% targeted bonus Benefits and Rewards Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant: our commitment to rewarding results; opportunities to work with talented and driven individuals at every level of our company who respect each other and hold one another accountable for our customers’—and our company’s—success. Equal Opportunity We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Recruiting Agencies HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes. Are you a good match for this job? Please submit an online application with your salary expectations and an indication of your earliest starting date. #J-18808-Ljbffr HAVI