Program Manager - Family Support & Assistance

Job Title

Expected starting salary is $43.96 to $58.70. Full salary is $43.96 to $73.44.

Bachelor's degree from an accredited college or university and four (4) years of experience in a similar position as listed in the work functions. OR Master's degree from an accredited college or university and two (2) years of experience in a similar position as listed in the work functions. OR Combination of education and experience equivalent to eight (8) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Job Responsibilities

Under general supervision, supervises staff in assigned programs and teams. Manages current programs, develops and implements new programs. Monitors, reviews and evaluates program standards to ensure program goals are met. Trains and orientates new staff. Interviews clients for cases involving difficult situations. May act as a mentor or lead worker for other Program Managers. Leverages the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
• Monitors legislative changes impacting public assistance or child support. Interprets and implements state and federal policy and procedure.
• Collaborates with community partners and local, state, and federal agencies.
• Provides consultation and oversight in eligibility, training, program integrity, and workflow processes.
• Assists with the development and oversight of contractual agreements with private and public vendors.
• Identifies operational objectives, ensures compliance, and monitors performance and progress. Approves exceptions to public assistance payments.
• Assists in the development and monitoring of annual budgets, contracts, and grant expenses.
• Participates in special projects or work groups.
• Resolves problems and complaints.
• Performs related duties as assigned.

Required Knowledge and Skills

• Thorough knowledge of federal and state public assistance programs.
• Thorough knowledge of laws, regulations, and policies governing public assistance programs.
• Thorough knowledge of eligibility determination processes, verification requirements, case management systems and quality assurance standards.
• Knowledge of program integrity principles, fraud prevention practices, and audit expectations.
• Considerable knowledge of social and economic problems.
• Considerable knowledge of the laws relevant to social service programs.
• Knowledge of basic project management principles.
• Knowledge of the principles of supervision and personnel management.
• Skill in analytical thinking, problem solving and systems thinking.
• Skill in teamwork and interpersonal interaction.
• Skill in the use of computers and technology.
• Skill in de-escalation and conflict resolution.
• Ability to supervise and direct the work of others.
• Ability to evaluate performance and foster professional development in others.
• Ability to effectively organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze process functions, develop effective solutions and manage implementation of changes.
• Ability to work in a team-oriented, collaborative environment.
• Ability to communicate effectively, both orally and in writing.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function: Office environment

24% or Less

25% - 49%

50%-74%

75% or more X

Exposure to weather, extreme heat/cold

24% or Less X

25% - 49%

50%-74%

75% or more

Sitting

24% or Less

25% - 49%

50%-74% X

Standing, walking, reaching, crouching, kneeling

24% or Less X

25% - 49%

50%-74%

75% or more

Repetitive hand movements

24% or Less X

25% - 49%

50%-74%

75% or more

Typing/date entry

24% or Less

25% - 49%

50%-74% X

75% or more

Talking, hearing

24% or Less

25% - 49% X

50%-74%

75% or more

Operate vehicle

24% or Less X

25% - 49%

50%-74%

75% or more

Close vision, color vision

24% or Less

25% - 49%

50%-74% X

75% or more

Distance vision, depth perception, field of vision

24% or Less

25% - 49% X

50%-74%

75% or more

Sedentary (exert up to 10 pounds of force)

24% or Less

25% - 49%

50%-74% X

75% or more

Light effort (exert up to 20 pounds of force)

24% or Less X

25% - 49%

50%-74%

75% or more

Medium effort (exert up to 50 pounds of force)

24% or Less X

25% - 49%

50%-74%

75% or more

An Equal Opportunity Employer