Assistant Manager

Join to apply for the Assistant Manager role at Applebee's Neighborhood Grill + Bar . Location: Cleveland, OH. Flynn Group, founded by Greg Flynn, began with the acquisition of 8 Applebee’s in 1999 and has since grown to become the largest Applebee’s franchisee worldwide with over 460 restaurants across 24 states. Flynn Group owns and operates a diversified portfolio of iconic brands including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s, and Planet Fitness. Our mission is to be the premier operator within each brand, guided by our core values: Care, Genuinely for People, Play like a Champion, and Win as One. Position Description As an Applebee's® Assistant Manager, you will manage day‑to‑day operations, ensuring guests and staff are passionate about the experience at Applebee's®. You will lead teams, solve problems, handle stress, and maintain high standards of service and performance. Essential Duties and Responsibilities Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit. Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs. Ensures the immediate response and correction of all verbal guest complaints to self and staff. Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards. Maintains departmental inventory levels. Ensures product preparation and presentation uncompromisingly meet company standards by performing line checks. Effectively schedules employees to meet sales demands. Maintains effective safety and security programs. Promotes and leads restaurant organization, cleanliness and sanitation. Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs. Promotes quality recruitment and referrals of potential team members and management candidates. Promotes Flynn | Applebee's training procedures for new managers. Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems. Participates in the constant development of employees using One‑on‑One and performance documentation, and contributes to the completion of written evaluations. Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development. Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action. Assures compliance with company policies, practices and procedures. Responsible for controlling cost in assigned department. Compliance with local, state and federal laws, regulations and guidelines. Drives bi‑weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion. Responsible for preparing and submitting accurate daily paperwork. Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards. Provides a role model for managers and employees. Develops self on all store related technology. Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc. Uses the Management Development Program for continuous growth of leadership skills and proficiencies. Education and Experience At least 2‑3 years of restaurant management experience. Serve Safe Food and Serve Safe Alcohol Certifications are a plus. Physical Standards Work various shifts ranging in hours, including weekends. Stand and exert well‑paced mobility for up to ten (10) hours in length. Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight. Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment. For a copy of Flynn Group’s Workplace Privacy Notice, please visit Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team! #J-18808-Ljbffr