Towing Dispatcher

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance

Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.

About Twin Towing:
Twin Towing has been proudly serving North Jersey for over 45 years. With a fleet of more than 40 trucks across multiple locations, we handle everything from light- and heavy-duty towing to equipment hauling, and extra heavy duty recovery.
We take pride in delivering dependable service to our customers and maintaining a strong, dedicated team behind the scenes.
Our success is built on a commitment to our customers, our employees, and the community we serve.

Key Responsibilities:

• Ensure all customer calls are answered and dispatched efficiently.
• Maintain records of daily call logs and trip information.
• Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
• Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
• Release vehicles to their respective owners and process payments.
• Commitment to a 6-day work schedule, including Saturdays.

Skills Required:

• In-depth understanding of the towing process and common issues faced by tow truck drivers.
• Ability to provide real-time, practical solutions to drivers during complex towing situations.
• Knowledge of local roadways, geography, and the specific towing requirements of the area.
• Strong multitasking ability to handle high-pressure situations.
• Organizational skills to efficiently manage multiple tasks.
• Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).