Account Manager (TARGET) 1st Shift

Description The purpose of Account Manager is to oversee the operation of customer account(s), manage daily dock activities and workflow ensuring safety, quality and production goals are met in an efficient and effective manner and to serve as a trusted leader with the ability to encourage, motivate, and promote the well‑being of office and dock associates. Requirements Essential Duties and Responsibilities Other duties and responsibilities may be assigned. Comply with all safety standards and requirements to assure a safe and hazard‑free workplace. Directly supervise, coach and mentor supervisors and team leads. Supervise all activities of dockworkers and communicate operation progress to the Operations Manager. Maintain dock facilities in an organized manner. Ensure adherence to all company policies and procedures and safety standards. Utilize independent judgment and effectively recommend personnel actions in accordance with company policy and procedures. Effectively communicate and execute company safety program and practices to dock personnel and enforce safety policies. Develop, retain, and lead team members to ensure efficient operations in support of company’s mission and goals. Monitor, evaluate, and provide recommendations to SECO Management team to maintain efficient dock processes to improve dock operations performance. Conduct pre‑shift meetings and provide education to employees, as necessary. Develop cost‑saving methods for increased terminal productivity. Contribute to short‑ and long‑term organizational planning and strategy. Project and schedule dock employees based on forecasted business levels. Coach and instruct employees to increase individual and team performance. Recognize, reward, and reinforce good performance. Promote team building efforts to increase team morale. Promote an open‑door environment for employees to voice their concerns. Oversee the training and development program of all dock employees. Provide frequent, constructive feedback to continually improve performance. Assist in the hiring and performance evaluations of dock employees. Ensure labor hours are well balanced amongst team members while achieving fatigue factor metrics. Flexibility with schedule to get customer freight processed in a timely manner. Oversee supervisors to insure opening and closing procedures are being followed according to policies and procedures. Coordinate all activities of dock workers, including processing floor, mix and pallet freight. Required Skills/Qualifications Good problem‑solver with sharp analytical thinking. Ability to maintain a calm, composed presence in an often fast‑paced environment where multiple tasks, events and stimuli may occur simultaneously. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to read, review and troubleshoot computer reports. Ability to utilize SYMS (Seco Yard Management System). Ability to grow talent through coaching methods focused on execution. Strong leadership skills. Strong written and verbal communication skills. Strong interpersonal skills. Effective organizational and planning skills. Ability to prioritize tasks and manage time efficiently and effectively. Ability to delegate tasks. Ability to multi‑task. Attention to detail. Result‑oriented. Solution‑focus mindset with the ability to act with urgency resolving team member, customers, and business challenges. Ability to work with team members at every level. Ability to coach, motivate and correct behavior when needed. Great team player. Ability to build relationships with staff. Must be flexible with hours including nights, weekends, and holidays. Ability to speak, read, and write English proficiently. Education High school Diploma or GED. Bachelor’s degree preferred. Experience Minimum of 2‑3 years of dock personnel supervision. Experience in cross docking or shipping and receiving environment. Familiar with OSHA laws and safety policies and procedures related to dock operations. Knowledge, Skills, and Abilities Knowledge of proper freight handling/loading techniques. Superb people skills in mentoring, coaching/counseling, motivation, performance management, and employee relations. Exceptional analytical, root‑cause‑analysis, and decision‑making abilities. Effective written and verbal communication abilities including presentation skills with recommendations and data. Ability to drive continuous improvement, provide accurate reporting, and utilize data. AS400 knowledge. Preferred Qualifications Familiarity with AS 400 and/or PC applications. Project Management. Working Conditions Ability to lift 75 lbs. Ability to stand for long periods of time. Ability to work in fast paced environment. Ability to work under various weather conditions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr Teamseco