Retail Service Specialist

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment in a fast paced office. We'll provide the training you need on an array of AAA products and services to interface with members with confidence.

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members.

Responsibilities include:

• Support the branch at reception with member check in and provide maps, tour books and other travel related materials. Identify cross-sell opportunities based on members product needs and service. Enhance member relationship by diversifying use of products and services, including automotive, financial products and travel resale materials. Provide leads to insurance, life, travel and other departments as appropriate. Meet cross sell goals.
• Notary Public Process notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and notary commission.
• Prepare TripTiks, IDPs, process passport photos and routings for members.
• Book car, hotel and domestic hotel packages.
• Perform administrative functions for the branch, including but not limited to: balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents, when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.
• Process payments for memberships/insurance policies and offer automatic renewal. Offer and process changes to membership files and upgrade basic memberships to memberships with higher value (AAA+ or RV or Premier etc.) as appropriate. Handle ERS complaints, provide tip packs, and balance/reconcile cash drawers.
• Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring.
• Process travel, automotive and cashiering transactions efficiently and quickly.
• Must accurately identify if proper documentation is provided by member to ensure that all policies and procedures are followed for proper notarization.
• Decisions are generally limited to how to best service the member. The position analyzes member requests and determines the best service recommendations/actions.

Qualifications include:

• High School GED Required
• 1-3 years customer service preferred
• Requires moderate knowledge of Auto Club products and services in the following areas: travel counseling, publications, maps, and routing.
• Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
• Moderate skill required in the operation of additional branch equipment such as the key cutter machine and passport equipment.
• General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
• General knowledge of Club systems required.
• Notary Public - National Notary Association within 1 Year Required

Remarkable benefits include:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer