Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2021 after completing the State Farm Agent Aspirant program and currently lead a close-knit team of four. I’m a proud Clemson University graduate, married, and a mom of three. State Farm has become a family affair for us - my daughter now works alongside me, and together we bring more than 50 years of combined agency knowledge and experience to our customers and team.

Being involved in our community is incredibly important to us. I’m active with the Junior League of Greenville and the Chamber of Commerce, and our agency proudly sponsors two local elementary schools. We also support the annual Switch golf tournament and Meals on Wheels golf tournament each year.

Our agency offers paid time off, a health stipend, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to feel supported both personally and professionally while building a rewarding, long-term career.

One of the things we’re most proud of is our culture. Our team works extremely well together, and we’ve created a collaborative, supportive atmosphere where people genuinely enjoy helping one another succeed. If you’re looking for a positive environment where teamwork is valued, experience is shared, and you can learn and grow alongside people who truly support one another, we’d love to meet you.

ROLE DESCRIPTION:
As an Account Representative for Emily Buckingham - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.