Family Support Specialist

Hiring Department

ParentLink offers parenting information and support to all Missourians using a variety of delivery methods to ensure universal access. Since 1989, ParentLink has served tens of thousands of Missouri families as well as service providers working with them.

Job Description

* Answer phone calls, texts, and email coming into the WarmLine. Follow up with any missed calls or calls that were received outside of operating hours: 8:00 am to 5:00 pm Monday through Friday.
* Assist parents and caregivers in enrolling in and completing the Parenting Foundations online course. Provide ongoing support and information as needed for each course participant. Gather and record pre/post assessment and satisfactions survey data. Offer certificates of completion.
* Complete data intake and entry for each inquiry in a timely manner.
* Following protocol, professional standards, and best practices, interact with each parent, caregiver, and professional to:
o Identify needs/concerns in obtaining a resource
o Assist individual in overcoming barriers, by:
o Providing ongoing problem-solving support, quality information, access to case management resources, advocacy, and connection to services.
* Stay apprised of the research on best practices in social determinants of health, positive parenting, family dynamics, child development, trauma, and kinship care through ongoing training.
* Actively engage with community partners to identify families in need of services as well as to identify resources that will assist families.
* Work with professionals across the state to coordinate services for families.
* Conduct follow-up on cases in targeted communities to learn if a family was able to connect to resources given. Identify gaps in services and barriers to receiving services, documenting in an online system.
* Maintain data on community resources:
o Identify barriers to services, identify gaps in services, update community resource information.
* Continually review and make recommendations to policies and procedures as relates to best practices.
* Offer referrals to maternal and child health services through calls on the TEL-LINK line.
* Participate in virtual and in-person meetings and events as requested.

Shift

M-F, 8am-5pm

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

* Master's degree in counseling, child development and family studies, social work, education, health administration, or related field.
* Strong attention to detail
* Strong interpersonal skills
* Ability to independently manage time and prioritize tasks
* Strong verbal and written communication skills
* Strong skills in problem-solving and navigating systems
* Strong technology skills
* Positive attitude
* Growth mindset with flexibility and adaptability to change
* Proficient in computer programs including Microsoft Word and Excel as well as social media platforms such as Facebook or Twitter. Ability to learn new computer programs.
* Ability to travel as needed
* Able to work independently and as part of a team.
* Applies education and experience to execution of job duties and furtherance of ParentLink's mission.
* Contributes to a strong, positive work culture.

Anticipated Hiring Range

Salary Range: $19.25 - $25.00 hourly

Grade: GGS-8

University Title: Program/Project Support Coordinator I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at View phone number on click.appcast.io.