Repair Coordinator

Position Summary
The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across client teams, service arms, and customer interactions is essential.

Key Responsibilities
Bill, package, and ship communication devices for repair services
Process customer equipment with a high degree of accuracy and efficiency
Maintain detailed records and ensure compliance with service level requirements
Collaborate with client teams, service groups, and customers professionally
Communicate status updates, issues, and resolutions clearly
Prioritize tasks effectively in a high volume, fast paced environment
Support customer satisfaction through timely processing and quality execution
Adapt to workload changes and support overtime needs when required

Main Responsibilities
Ability to lift up to 35 lbs
Organizational skills and multitasking ability
Customer service experience
Team collaboration
Ability to work in a fast-paced environment under time constraints
Follow detailed work instructions
Accountability and reliability
Positive attitude under pressure
Individual contributor and team player
Strong work ethic and problem-solving skills

Core Competencies
Attention to detail and accuracy
Strong organizational and multitasking ability
Professional communication and interpersonal skills
Problem solving and adaptability
Time management in deadline driven environments

Must-Have Qualifications
As listed in responsibilities above
Mid-level experience required

Required Qualifications & Skills
Typing speed of at least 30 WPM
Strong written and verbal communication skills
Experience with billing, packaging, and shipping processes
Ability to manage multiple tasks while maintaining accuracy
Proficiency in Google Suite and Microsoft Excel
Ability to quickly learn new systems and processes
Ability to work both independently and within a team environment
Comfortable working in fast paced, time sensitive environments
Ability to lift up to 30 lbs

Software Proficiency
Oracle
Excel
Salesforce
Dialpad
Google Suites

Work Environment
Depot service environment
Fast paced with high volume workflow
Collaborative team structure with cross functional interaction

Notes:
Onsite
8:30 AM - 5:00 PM (Full-time)
Overtime may be available during peak periods

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status