Front Desk Associate
$14.5 - $16.5 per hourScenthound
Benefits:
Compensation: $14.50 - $16.50 per hour
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips;
- Medical benefits
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
- Drive membership sales by educating customers on the benefits of routine wellness care
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Build strong relationships with dog parents and provide outstanding customer service
- Promote and schedule first-time visits to introduce customers to our services
- Maintain a clean, organized, and professional front desk environment
- Ensure dog safety protocols are always followed to provide a stress-free experience for pets
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Ability to lift 70 lbs, stand for long periods of time, and handle all breeds of dogs
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $14.50 - $16.50 per hour
Vacancy posted 5 days ago
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