Technical Support Engineer

This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers. Responsibilities Handle incoming phone calls, gather information, create tickets in ticketing system and elevate or assign as necessary Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner Perform moves, adds, changes for client phone systems, network devices, VMware, AWS, or Azure Provide support for Windows servers, PCs and laptops as well as loading software Responding to monitoring and security alerts according to standard processes Execute software updates to network devices and systems Escalate issues and partner with Engineering team for network & system infrastructure support Update and create internal articles and/or documentation Check to ensure backups have been completed and remediate failures when necessary Create and manage user accounts in Active Directory Work within required SLAs for the business and provide regular and frequent status updates 401k Including matching Profit sharing Share in the success Paid time off Unlimited PTO 100% Covered Medical & Dental Life Insurance ST & LT Disability Job Requirements Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice) Knowledge of basic network troubleshooting Knowledge of basic Windows troubleshooting Ability to work independently without supervision Strong verbal and written communication skills This position will participate in an on-call schedule, providing after hours support as necessary Required Experience Possess college degree or equivalent technical experience 3+ years’ experience in an IT position or support environment configuring and supporting various systems #J-18808-Ljbffr R2 Unified Technologies