IT Helpdesk Technician

Job Description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.


Key Responsibilities

• Respond to help requests via phone and email, documenting issue details and user information.
• Troubleshoot hardware and software issues using diagnostic tools and online resources.
• Perform hands-on fixes including installations, upgrades, backups, and system configurations.
• Maintain and update help desk records, escalating issues when necessary.
• Conduct preventative maintenance on workstations and peripherals.
• Follow up with users to confirm resolution and satisfaction.
• Analyze support trends and recommend improvements.
• Create help sheets and FAQs for end users.
• Adhere to company policies, procedures, and safety regulations.
• Perform other duties as assigned.

What's in it for you

• Highly Competitive Base Pay
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• 17 Days of paid and sick and vacation time annually (proration applies year one)
• 401K retirement with up to 6% matching program
• Tuition reimbursement programs
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance
• Free tele-med physician services
• Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications

• High school diploma or GED required; associate's degree or technical training preferred.
• 1-2 years of related experience or equivalent combination of education and training.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
• Ability to work in a Windows environment.
• Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


MAPEIHP3

About Us

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

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