Desktop Support Technician

Job Title

Deskside Support Experience and 3 years

Imaging Experience and 3 years

Microsoft Windows and 3 years

3-5 years of related desktop experience (Desk-side and Remote)

Experience working in enterprise environment

Face to face interactions will be required to provide desktop support to end users in-person at the customer's site

Ticketing Systems (Service Now/Remedy/ConnectWise)

Assure that all tickets requiring follow up work and/or calls receive appropriate attention

Windows/Mac experience

Windows 10 OS - Navigating and troubleshooting Microsoft Intune - Managing users and devices

Office 365 experience - Troubleshooting MS Authenticator - Configuring and troubleshooting SSO - Single Sign On

Proficiency in GPO- Group Policy Objects

Experience with asset management. Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot, software and computer peripherals

Ability to setup, configure and add all hardware