Asset Protection Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors all store activity and gathers information on theft and operational vulnerabilities. This is a high‑visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APCs will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal. Primary Job Duties & Responsibilities Provides attentive, friendly customer service. Greets all customers, answers general customer questions, and assists with opening and securing locked shelves and showcases per customer requests. Moves throughout the store to monitor for activity that causes the loss of CVS Pharmacy assets/products, communicates with Store Management about observations, and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters. Inspects high‑risk product categories regularly to detect and deter theft activity. Ensures use of approved asset/product protection equipment and the security labeling program. Prepares External Theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders. Required Qualifications Physical abilities to support the essential functions: stand or move throughout the store for the majority of work time; stoop, kneel, or crouch; reach or grasp objects, including lower shelves; perform duties requiring manual dexterity, such as applying security tags and using keys to open and close locks. Excellent observational skills, able to see, hear, read small print on labels, tags or containers, and describe detailed facts. Engages and communicates well with customers, providing excellent customer service. Communicates effectively, both verbally and in writing, including preparing and submitting external theft reports. Communicates effectively with both Asset Protection and Store Leadership teams. Works a flexible schedule that includes nights and weekends. Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed — 60% External Theft Reporting and review potential links of habitual offenders in Auror System. Proactive intelligence sharing with DAPL, ORC Team, and Store Manager — 30% Monitor store compliance with AP related programs that prevent external theft. Take corrective action to remedy vulnerabilities and report findings to DAPL and Store Leadership — 10% Preferred – Equivalent Experience High School Diploma or General Equivalency Development (GED) Required – 1 to 3 Years Experience Required experience: 1 to 3 years in a related field. Anticipated Weekly Hours 40 Time Type Full time Pay Range Typical pay range: $19.00 - $28.00 per hour. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. Actual base salary offer will depend on experience, education, geography and other relevant factors. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well‑being. Benefits include medical, dental, vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr