Treatment Coordinator

Treatment Coordinator

Exceptional Dental in Metairie, Louisiana is looking for an energetic, positive team member to join their front desk team. The ideal candidate will prioritize patient care, be reliable, and a team player.

Exceptional Dental offers competitive pay and great benefits including:

• Group health insurance
• Paid time off and holidays
• Free life insurance
• 401k Plan
• Monthly bonus potential

Essential Responsibilities:

• Retrieve messages and e-mails regarding treatment and new appointment and act upon them
• Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
• Schedule appointments in consideration of production and capacity
• Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
• Present financing options and make necessary arrangements
• Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
• Make courtesy calls for treatment follow-up (post-op calls, when necessary)

Success Factors:

• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Professional personal presentation

Education and Experience:

• Highschool diploma
• Prior experience in a dental office preferred
• Computer literacy

Working Conditions/Physical Requirements:

• Sitting 75%
• Standing/walking 25%
• Moderate noise levels from dental and other Lab equipment.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Frequent client and interoffice personnel interaction and phone interaction
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs.