Field Support Representative Diagnostics, Rochester, NY

Field Support Representative

Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.

Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

We're looking for individuals who:

• Are strong communicators
• Have strong organizational skills
• Are empathetic and collaborative
• Are customer-focused team players

In this role:

• You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required
• You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
• You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan
• You'll work remotely from a home-based office
• You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
• You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

What you need to succeed:

• 3+ years of experience working in a veterinary practice or similar work experience
• Familiarity with IDEXX products
• Valid driver's license and acceptable driving record required
• Residency in the Rochester, NY area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
• Ability to build and maintain relationships to gain confidence and trust from others
• Strong communication and ability to collaborate with customers, management, and peers
• Planning and prioritization skills, to make quality, timely decisions
• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
• Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
• Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
• Ability to effectively communicate in English with customers and team members
• Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

What you can expect from us:

• Hourly rates targeting $30 -$35 per hour, based on experience
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits day-one
• 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more
• A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
• To consistently meet new people and building relationships with our customers
• Continued growth within your position through comprehensive training programs

Why IDEXX:

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.