PBM Account Executive, Client Management - Remote | Eden Prairie, Minnesota | Remote

Account Executive (AE), Client ManagementOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for 'inside sales' (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer.The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills.Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum's capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:Maintain overall accountability for client satisfaction, retention and growthUse solid industry knowledge to add value to the clients' operation and look for up sell opportunitiesMaintain an ongoing knowledge of clients' business; as well as their contract with OptumProvide leadership for new client projects / implementationsProvide regular communication to management on client concerns and feedbackCommunicate with clients via face - to - face meetings, conference calls and written correspondenceInterfaces with internal Optum departmentsAssist in the marketing of sales strategies; product / service informationMaintain client business planUnderstands the Eligibility and Pharmacy Claims adjudication processMonitor performance guarantees / Service Level AgreementsNegotiate contract renewalsConduct periodic reviews with client and recommend new products / services as appropriateParticipate in best and final sales support as appropriateTravel to client sites may be requiredOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:5+ years of experience In PBM Client Management experience as well as Pharmacy benefits Implementation guidelines5+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)Experience using RxClaim to validate service delivery of Pharmacy BenefitsClaims validation experienceMS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulasMS PowerPoint to create and modify presentations experienceAble to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtimeThe ability to travel up to 25% as neededPreferred Qualifications:5+ years experience In PBM and working with Pharmacy benefits Implementation guidelines5+ years experience with owning / managing a book of businessExperience with renewal strategy & upsellsExhibit proficiency in executing software programs and utilities specific to Optum's applicationsAbility to read, analyze and interpret procedures, general business periodicals and professional journalsAbility to effectively present information and respond to questions from clients, management and technical associatesAbility to analyze / understand reports, metrics and client trendsGood mathematical abilitySoft Skills:Solid relationship building and communication skillsSelf - directed and organized individualExcellent organizational skillsExcellent verbal and written communication skillsProject management skillsCustomer service orientation and relationship management skillsAbility to solve practical issues and deal with many variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. divvyDOSE