Accounts Receivable Customer Support Specialist (Part-Time)

Job Description

Job Description

Role Summary

Welcome! We're looking for a detail-oriented, dependable, and personable individual to join our team as a part-time Accounting Specialist. This is a front-line, customer-facing role combining Accounts Receivable (AR) support with in-person front desk duties at our Gilbert HQ.

Schedule: Part-Time, Monday–Friday, 10:00 AM – 3:00 PM

In this role, you'll be the first point of contact for walk-in customers making payments or asking about their accounts, while also supporting our AR processes behind the scenes — following up on outstanding balances, applying payments, and resolving billing questions. If you're a proactive, friendly team player with strong communication and organizational skills, we'd love to hear from you!

Previous experience crossover: Front Desk/Receptionist, Customer Service, Accounting, Bookkeeping, Collections, Billing

Purpose (why this job exists)

This role exists to provide a welcoming, professional front-desk experience for walk-in customers while supporting the timely collection of payments and accuracy of financial records. By combining front-line customer service with AR support, this position helps maintain positive customer relationships and healthy cash flow for the company.

Responsibility (what you will be doing)
Front Desk & Walk-In Customer Support:
- Greet and assist walk-in customers at the front desk, including processing in-person payments (cash, check, card).
- Answer phone and in-person inquiries regarding account balances, payment status, and billing questions.
- Direct visitors and manage general front-desk/office duties as needed.

Customer Communication & Relationship Management:
- Communicate with customers to resolve payment issues and disputes.
- Build professional, positive relationships to support smooth collections.

Payment Collection & Monitoring:
- Monitor and follow up on outstanding invoices and overdue payments.
- Process incoming payments (checks, ACH, credit cards, wires, and in-person payments).
- Accurately apply payments to customer accounts and maintain detailed records.

Invoice Processing & Billing:
- Generate and distribute invoices according to schedules and contracts.
- Verify billing accuracy, including proper coding to general ledger accounts.

Account Reconciliation & Reporting:
- Reconcile customer accounts and process credits/adjustments.
- Prepare accounts receivable aging reports and provide updates to management.

Expectations (how we will measure success)

- Friendly, professional service for all walk-in and phone customer interactions.
- Timely and accurate invoice processing and payment collections.
- Organized, up-to-date financial records.
- Regular reporting to management on receivable status.

Qualifications (what you will need to be successful):

Must Have:

- Strong customer service skills and a welcoming, professional demeanor for in-person interactions.
- Strong attention to detail and organizational skills.
- Prior experience in accounts receivable, front desk, or customer-facing financial roles.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Ability to handle difficult customer situations with professionalism and tact.

Nice to have (not necessary, but extra credit!):

- Associate's degree in Accounting, Finance, or a related field.
- Familiarity with HOA financial software (Caliber, TOPS, CINC, Vantaca).
- Residency in the Gilbert/Chandler (East Valley) area.

About @HeywoodHOA

Heywood Community Management is an Arizona Real Estate, HOA Management Company. We've been in business since 1933 and continue to deliver excellence not only to our clients and community residents but to those we have the privilege of hiring to work for our local business.  We're driven by our 6 core values:

1. Embrace Change.
2. Be Real.
3. Focus on Quality.
4. Share Wisdom.
5. Remain Capable.
6. Triumph with Integrity.

If you're looking for a new career experience with room to grow inside of an organization that puts employee happiness first, please apply now!

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Job Type: Part-Time, Hourly

Schedule: Monday–Friday, 10:00 AM – 3:00 PM
Salary: $17–$20 based on experience