GCB5I1 (GCC)-Customer Support Specialist 1

Job Title

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Labor Category: Aviall Work Location: Chandler, AZ Position Comments: Onsite Shift Start Time: 8:00AM Shift End Time: 5:00PM

Job Description

Position Summary: Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.

Essential Job Duties and Responsibilities:

• Enters document data (e.g., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.
• Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.
• Proofreads paperwork with computer for part number and for accuracy. Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.

Basic Qualifications (Required Skills and Experience)

1-2 years of related work experience Ability to read, write, and speak English fluently. Clerical practices, office procedures, automated equipment, computers, and math Customer Service Experience Microsoft Office (i.e., MS Excel, MS Word) Ability to enter large volume of orders in the system. Ability to work in a fast-paced environment. Experience working with an International Trade team.

Preferred Qualifications (Desired Skills/Experience)

2-4 years of related work experience Education: associate degree Business Management or related field of study.

Additional Information

Full Time / Part Time / On Call: Full time Does this position require a U.S person for purposes of Export Compliance?: Yes Safety Sensitive?: Not Required - Non-Safety Sensitive Position Does this position require local citizenship for the candidate?: Yes Work Onsite?: Onsite Is Hiring Manager Open to Supplier Contact?: No