Customer Service Specialist
Brad Hall Companies
Customer Service Specialist
Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.
Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
Process orders, forms, applications and requests
Provide pricing, product, and delivery information upon request
Direct requests and unresolved issues to the appropriate resource
Formulate resolution and response to customer issues
Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
Communicate and coordinate with internal departments
Facilitate prospects through new account credit process
Typically work is performed in an office setting.
Able to sit and stand for extended periods of time
Able to move about office setting to complete responsibilities
Able to move freely around work and customer sites
Able to climb stairs, kneel, bend, and stoop
Frequent use of phone, computer, and office equipment
Able to lift up to 25 lbs
Negligible
Strong computer skills and able to learn company systems and processes
Strong verbal and written communication skills
Ability to work proficiently in Microsoft Excel and Word
Adheres to the companys values and ethical expectations
Able to effectively multitask with a strong attention to detail
Strong customer service skills
One (1) year inside sales experience desired
Minimum one (1) year of B2B experience
Trade or technical school (Certificate or diploma) in an applicable field
Experience in transportation, lubricants, fuel, or a related industry
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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