RMA Specialist
Star Pipe Products
Description RMA Processing:
- Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
- Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
- Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.
- Handles discrepancies and address customer concerns regarding returns.
- Knowledge of freight claims.
- Manages internal adjustment to invoicing and inventory related to RMA's or reshipped products.
- Approves freight invoices related to RMA's per company guidelines.
- Enter specific data in excel spreadsheet to track for management reporting.
- Investigate short payments and customer balances.
- Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
- High school (Some college coursework preferred)
- 3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.
- Proficiency in using ERP platforms and basic data entry tools.
- Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.
- Knowledge of inventory management software and processes.
- Attention to detail and accuracy, crucial for updating records.
- Strong organizational and prioritization skills. Strong multi-tasking needed.
- Customer focus mindset.
- Ability to work independently and to be part of a team.
- Ability to sit for extended periods of time.
- Office work environment
Vacancy posted 4 days ago
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