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RMA Specialist

Star Pipe Products

Description

RMA Processing:
  • Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
  • Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
  • Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.
  • Handles discrepancies and address customer concerns regarding returns.
  • Knowledge of freight claims.
Inventory/Financial Management:
  • Manages internal adjustment to invoicing and inventory related to RMA's or reshipped products.
  • Approves freight invoices related to RMA's per company guidelines.
  • Enter specific data in excel spreadsheet to track for management reporting.
  • Investigate short payments and customer balances.
  • Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
Requirements

Required Degree:
  • High school (Some college coursework preferred)
Experience:
  • 3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.
Technical Skills:
  • Proficiency in using ERP platforms and basic data entry tools.
  • Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.
  • Knowledge of inventory management software and processes.
Soft Skills:
  • Attention to detail and accuracy, crucial for updating records.
  • Strong organizational and prioritization skills. Strong multi-tasking needed.
  • Customer focus mindset.
  • Ability to work independently and to be part of a team.
Physical Demands:
  • Ability to sit for extended periods of time.
Work Environment:
  • Office work environment
Vacancy posted 4 days ago
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