IT Support Specialist

Delaware County Community College (DCCC), located outside of the Philadelphia Metro area, is looking for a dynamic IT Support Specialist to join our team of higher education professionals who are committed to student success. The IT Support Specialist is responsible for delivering all phases of technical support, including receipt, prioritization, documentation, and resolution of requests. The role provides technical and A/V support across all College locations and is responsible for maintaining and troubleshooting computers, printers, audiovisual equipment, security equipment, and supporting on-site events. Duties include resolving end-user issues, performing phone support, acting as remote hands and repairing or replacing equipment as needed. This role will also support emerging technologies including AI-enabled tools, automation platforms, and intelligent support systems to enhance service delivery and user experience. The position requires travel to branch campus locations as needed to support operations and events. The IT Support Specialist reports to the Director of IT Support and Media Services and participates in departmental and college-wide meetings and events, as necessary. Responsibilities Plan and deploy end-user software applications and related integrations and customizations to ensure proper operation of college computers; This includes all College locations. Proactively provision and manage Windows and iOS computing systems utilizing centralized management software and other scripting tools. Manage and maintain all audio visual systems, ensuring functionality for classrooms, meetings, and events. Identify and define hardware and software issues at the end-user/computer level; recommend and implement solutions. Provide walk-in and phone-based support to students, faculty, and staff. Maintain documentation to reflect configurations and setup accurately. Create procedural documentation and knowledge base articles. Coordinate with other IT groups to ensure the proper installation, operations, upgrade, or removal of all server/client-based applications. Enforce security procedures and ensure system security, including the appropriate and secure use of AI tools to protect institutional data. Participate in moves, adds, and changes to network connected devices. Maintain equipment inventory, tracking all received/moved/surplus items in the inventory system. Assist in coordinating replacement schedule for end-of-life equipment devices. Provide A/V support for workshops and events. Support and troubleshoot AI-enabled tools (e.g., copilots, chatbots, automation platforms) used by faculty, staff, and students; stay current on emerging AI and digital workplace tools and assist in testing, evaluating, and deploying new capabilities across the College. Identify opportunities to leverage automation to improve service efficiency and reduce repetitive tasks. Other duties as assigned. The successful candidate is expected to represent Delaware County Community College in a professional manner and promote a student-centered customer service approach. The ideal candidate is an engaging, self-motivated, problem solver with strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment as well as a collaborative team member with a strong understanding of the College’s mission and goals. They must demonstrate patience, adaptability, and a commitment to providing high-quality support to faculty, staff, and students. Qualifications Qualified candidates will have 3+ years of desktop support or desktop engineering experience, including application packaging and deployment at scale using cloud-first MDM platforms (e.g., Intune, Action1); experience troubleshooting Windows; working in a higher education environment is preferred. An associate degree or higher in Information Technology, Computer Science, or a related field is preferred; equivalent hands‑on experience will be considered in lieu of a degree. Background Clearances Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials. For immediate consideration, interested candidates can apply online at Benefits DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit‑eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement benefits; and a Four Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. Note: Temporary and Grant‑funded employees are not eligible for tuition reimbursement unless the specific grant supports such funding for these purposes. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. DCCC fosters a work environment, and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under‑represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, and belonging. #J-18808-Ljbffr Delaware County Community College