Plumbing Service Technician

Job DescriptionJob Description Residential Service Plumber Are you an experienced Residential Service Plumber who can diagnose plumbing problems, take care of customers, and confidently recommend the right solutions?Looking for year-round work, uncapped earning potential, great benefits, and a company where your skills and performance are recognized and rewarded?Come build your career with Benjamin Franklin Plumbing-Service Minds.We're looking for experienced Residential Service Plumbers who can independently run residential service calls, diagnose and troubleshoot plumbing issues, complete high-quality repairs and replacements, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish.This is a customer-facing residential service and sales role. Our plumbers don't just fix problems,they build trust, educate homeowners, present options, and help customers make informed decisions about their home's plumbing systems.Why Join Benjamin Franklin Plumbing?Earn What Your Experience Is Worth Uncapped earning potential — top performers can earn $100,000+ annuallyGuaranteed weekly payUncapped commission tied to performanceFull-time, year-round work401(k) with employer matchYour technical skills matter, but so does the experience you provide our customers. We reward plumbers who combinetechnical expertise, strong communication, exceptional customer service, and the ability to identify and recommend solutions that meet homeowners' needs.We Give You the Tools to Succeed Company take-home vehicleFuel cardCompany iPadIndustry-leading technical training and ongoing educationCustomer service, communication, and sales developmentProfessional development and leadership opportunitiesSupportive team focused on safety, growth, and successBenefits That Support You HMO, PPO, and HDHP medical plan optionsHealth Savings Account (HSA) optionsDental and Vision insuranceLife InsuranceShort-Term and Long-Term DisabilityPaid Time Off (PTO) and paid holidaysFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)24/7 telehealth servicesBenefits eligibility beginning the first of the month after 30 days401(k) with employer matchPerks You Won't Find Everywhere Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest30% employee discount on servicesOngoing technical, customer service, sales, and professional developmentCareer opportunities acrossBenjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air ConditioningMultiple paths to grow into field leadership, training, operations, and other opportunities within Service MindsWhat You'll Do As a Residential Service Plumber, you'll independently run service calls and help homeowners keep their plumbing systemssafe, reliable, and operating properly.You will:Independently run residential plumbing service calls from start to finishDiagnose and troubleshoot residential plumbing issuesPerform plumbing repairs, maintenance, replacements, and installationsService and repairwater heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systemsIdentify plumbing concerns and recommend appropriate solutionsPerform thorough evaluations of residential plumbing systems when appropriateClearly explain findings and recommendations to homeownersPresent repair, replacement, and upgrade options based on the customer's needsEducate homeowners so they can make informed decisions about their plumbing systemsBe comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tacticsIdentify opportunities to improve thesafety, reliability, efficiency, and performance of a customer's plumbing systemBuild trust and long-term relationships with customersComplete work according to applicable plumbing codes, safety requirements, and company standardsDocument calls, findings, recommendations, photos, and completed work accurately inServiceTitanMaintain clean, organized tools, equipment, vehicles, and work areasProtect customers' homes and property while performing workRepresent Benjamin Franklin Plumbing withprofessionalism, honesty, integrity, and prideWhat We're Looking For You may be a great fit if you have:2+ years of hands-on residential plumbing service experienceExperience independently running residential plumbing service callsStrong plumbing diagnostic and troubleshooting skillsExperience with residential plumbing repairs, maintenance, replacements, and installationsKnowledge of residential plumbing systems, equipment, and industry best practicesExperience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systemsAbility to identify plumbing concerns and determine appropriate solutionsExcellent customer service skills and the ability to build trust with homeownersStrong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendationsComfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needsAbility to educate customers and provide options without relying on high-pressure sales tacticsAbility to meet performance goals and KPIs while maintaining acustomer-first approachStrong problem-solving and decision-making skillsCommitment to quality workmanship, professionalism, and integrityAbility to manage your time and independently run your daily service callsAbility to work effectively in a fast-paced, performance-driven environmentMotivation to continuously learn, improve, and grow within the plumbing tradeValid driver's license with a clean driving recordAbility to successfully complete required background and drug screeningWhat Success Looks Like Here Our most successful Residential Service Plumbers combinestrong technical ability with exceptional customer service and communication.They can independently manage a service call from beginning to end—understanding the customer's concern, diagnosing the problem, determining the appropriate solutions, completing quality work, and clearly communicating throughout the process.They also understand the importance of looking at theentire situation, not simply addressing the first problem they see. When they identify additional concerns or opportunities that could improve the home's plumbing system, they educate the homeowner and provide appropriate options.Great service isn't about pressure. It's aboutlistening, identifying the customer's needs, explaining what you've found, and giving them professional options so they can make an informed decision.Our successful plumbers take ownership of their work, deliver a professional customer experience, and understand that their reputation and the Benjamin Franklin Plumbing brand are represented on every call.If you're technically strong, great with customers, comfortable recommending solutions, and capable of independently running residential plumbing service calls,this is the kind of environment where you can succeed.Build More Than a Job. Build a Career. AtBenjamin Franklin Plumbing, we believe great plumbers should have opportunities toearn more, learn more, and grow.As part ofService Minds, you'll have access to ongoing technical, customer service, sales, and professional development along with career opportunities across multiple skilled trades and locations.Your career doesn't have to stop at Residential Service Plumber. As you continue developing your skills and performance, opportunities may includeField Leadership, Training, Operations, Branch Leadership, and other roles within our growing organization.We're on a mission ofChanging Lives Through the Skilled Trades, and that starts with creating opportunities for great people to build meaningful, long-term careers.If you're an experienced Residential Service Plumber who takes pride in your work, delivers exceptional customer service, is comfortable recommending solutions, and wants an opportunity where your performance is recognized and rewarded,we want to hear from you.Apply today and take the next step in your plumbing career with Benjamin Franklin Plumbing.Equal Employment Opportunity Benjamin Franklin Plumbing is anEqual Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.Disclaimer This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right torevise the job or require that other or different tasks be performed as assigned.