Peer Services Specialist - Front Desk

Title: Peer Services Specialist I – Family Navigator PEER KENT Part/ Full Time: Full Time Hourly/ Salary: Hourly Pay Scale: $22.97 - $25.15 Reports to: Program Manager Supervisory role: No Candidates who identify with one or more of the following are STRONGLY encouraged to apply: Individuals with lived experience in mental health and/or substance abuse BIPOC identified individuals LGBTQIA+ identified individuals Veterans Purpose/Vision/Mission Peer Washington's purpose is to provide peer emotional support and development services to: Washington state residents impacted by temporary or chronic addiction, mental health, and/or HIV/AIDS, or other sexually transmitted diseases. Target disparately impacted communities through site expansion operated as a DBA of Peer Washington named for location and guided by a charter identifying the target community served. Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non‑conforming, or other sexual minorities at all our locations regardless of the target community. Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter. Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences. Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another. General Summary Peer emotional support is the foundation of the services provided by Peer Washington. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist – Family Navigator is to work with family members of individuals who are struggling with issues related to mental health, addiction and/or chronic illness. The Peer Services Specialist – Family Navigator will be an accountability partner to help family members plan, evaluate, and maintain their recovery journey by engaging in a positive supportive relationship. The Peer Services Specialist – Family Navigator is also responsible for demonstrating and inspiring hope, trust and a positive outlook and optimizing member connection with a broad range of community‑based services and natural supports. Primary Responsibilities Work directly with the Program Manager to establish guidelines, best practices, member tracking, and expectations in the development and application of this new position. Work with family members supporting loved ones that are early in recovery from or struggling with substance use disorder, mental health, and/or behavioral health concerns to provide support and referral services. Provide intake services and case management for programming contracts. Maintain weekly contact with assigned members. Submit data and other reporting in a timely fashion. Develop relationships with community partners. Attend all monthly staff meetings. Collaborate with other peers as requested in providing support to family members. Respond to all phone calls and emails within 1 business day. Act as a representative on behalf of Peer Kent as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and for direction on how to proceed with our involvement. Maintain clear communication with staff and volunteers. This includes keeping the Program Manager updated on weekly schedules and copied on all important communication. Attend on‑going training programs offered to enhance effectiveness of role. Family Navigator Addendum Identify appropriate community support resources to refer and/or link family members with Recruit, mentor, and support family members to be trained as volunteer family navigators Provide direct peer navigation and resource linkage support to family members as needed Collaborate with site staff and agency‑wide staff on the development and/or deepening of peer support for family members Maintain accurate records on service output Exercise discretion and confidentiality during communication with family members, agencies, and community partners Knowledge of methods and procedures of providing outreach‑based community support services Required Qualifications Must identify as a family member of someone in recovery from substance use disorder and/or mental health and in remission for a period of at least one year. Family Member is self‑defined (relatives and loved ones) Must be trained and certified as a peer recovery coach through Peer WA, CCAR, or equivalent training model. Must have experience working as a peer recovery coach. Must have great organizational, documenting, communication, and program development skills. Ability to be an active listener by asking questions and reflecting on what is being said. Proficient level of ability with computer software: Microsoft Office Products. Ability to work both independently and under supervision. Ability to maintain healthy boundaries with peers. Ability to manage time effectively. Preferred Qualifications Established relationships with local community‑based organizations. Previous experience working as a Certified Peer Counselor (CPC) or willing to seek certification within 6 months of hire Previous experience working as a Family Peer Partner Previous experience providing resource support and referrals Familiarity with services such as 1:1 coaching, group support, Supported Employment/Supportive Housing, Resource referral, etc. Additional Compensation Starting wage $22.97 - $25.15 per hour DOE Paid Vacation Time – 3 weeks per calendar year, accrued at 5.00 hours per bi‑monthly pay period, 120‑hour maximum annual carryover. Paid Sick Time – 80 Hours per calendar year, accrued at 3.33 hours per bi‑monthly pay period, 480‑hour maximum annual carryover. Three Personal Days per quarter for a total of 12 per calendar year. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation. Medical, Dental, Vision, Life, AD&D, and Long‑Term Disability; employee premiums covered by employer at 100% for employees. Simple IRA through Charles Schwab with an employer match of up to 3% Employee Assistance Program through Mutual of Omaha Work cell phone through AT&T Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%. Pay: $22.97 - $25.15 per hour Benefits: Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance Work Location: In person #J-18808-Ljbffr Washington Peer Jobs