Call Center Representative

Call Center Representative

BluSky's Call Center Representative role is an integral part of our organization, responsible for engaging prospective and existing BluSky customers to promote products and services, generate sales, and deliver exceptional customer experience. This role requires strong communication skills, conveying a message of empathy and compassion to our customers in emergency or non-emergency situations, with an inquisitive curiosity to obtain critical information, in a fast-paced environment.

Principal Duties & Responsibilities

• Respond to customer calls, emails, web inquiries and other mediums with professionalism, empathy, and compassion, assuring customers BluSky can exceed their needs.
• Accurately accept and enter customer information into BluSky system.
• Build rapport and maintain positive relationships with BluSky customers, external and internal stakeholders to drive new and repeat business.
• Connect customers with the appropriate department or BluSky location via warm transfer, dispatching the customer's emergencies/services requests.
• Stay informed about BluSky products, services, and industry trends to promote organizational sales strategies and results.
• Responsible for monitoring numerous systems, internet pages and other technologies investigating for disasters/emergencies that could lead to possible lead/opportunity generation.
• Collaborate with team members and internal stakeholders to provide and improve timely positive customer outcomes/results.

Qualifications & Requirements

• Experience with Microsoft Outlook, Word and Excel, Salesforce, Zoom Call Center, and other related technologies.
• Has the ability to make sound decisions while under pressure.
• Excellent verbal and written communication skills, including solid listening skills, to ascertain relevant client data.
• Ability to establish and maintain good working relationships with BluSky management, peers, and clients/customers.
• Excellent customer service skills.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, team-oriented environment.
• Call Center Representatives will be assigned a designated shift. Flexibility to cover another colleague's shift and/or to work overtime during high call volume periods if needed, and if the assigned shift falls on a designated company holiday, as BluSky operates 24/7/365.

Education

High School Diploma or GED equivalent required. Some college experience preferred.

Work Environment & Physical Job Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, reach with hands and arms, talk and hear. The employee is required to regularly move and walk around the office.

Travel

Occasional travel. (Less than 10% of time.) Some out-of-area and overnight travel may be expected for training or meetings.

Compensation

BluSky offers a competitive base salary, a bonus plan for qualified positions, and a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental and vision), paid time off, disability, equipment appropriate to the position (i.e.: laptop, smart phone, etc.), and corporate apparel allowance.

BluSky also offers extended benefits such as: Hybrid Work, Employee Assistance Program, Accident & Critical Illness Coverage, Professional Development, and more.

EEOC

BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees on the basis of age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law.

It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law.