Now Hiring FAST for a Service Dispatcher | 1st Shift |
$20 - $22 per hourHelpmates Inc
Job Description Dispatch Support Associate - Urgently hiring in Cypress!
Job Title: Dispatch Support Associate
Pay: $20 - $22 per hour
Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm (schedule may rotate, must be flexible)
Start Date: ASAP
Looking for a role that offers growth opportunities and the chance to develop critical skills? Join Helpmates Staffing as a Dispatch Support Associate in Cypress, CA, and make an impact every day. This position provides an exciting opportunity to work in a fast-paced environment supporting a leading equipment service provider, with potential for temp-to-hire based on performance and business needs.
As a Dispatch Support Associate, you'll be a key contributor to operational success. Your focus will be on coordinating technician schedules, ensuring prompt service delivery, and providing outstanding customer support. You'll collaborate closely with dispatch teams and managers to meet customer needs efficiently and help keep the business running smoothly.
What You'll Do
As a Dispatch Support Associate, you will be responsible for:
The ideal candidate for this role will have:
This position is on-site in Cypress, CA, offering shifts from 7:00 am to 4:00 pm or 8:00 am to 5:00 pm. Flexibility to work off-hours or Saturdays may be required based on business needs.
Ready to Take the Next Step?
If you're eager to begin a rewarding career supporting a dynamic team in Cypress, apply today or contact our recruiting team to learn more. Don't wait - we're hiring now! Let our local Helpmates recruiters help you reach your career goals.
At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way. Discover more about:
Find your nearest Helpmates' office to easily and quickly connect with us. Protect Yourself from Job Scams We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment. All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here. Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Job Title: Dispatch Support Associate
Pay: $20 - $22 per hour
Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm (schedule may rotate, must be flexible)
Start Date: ASAP
Looking for a role that offers growth opportunities and the chance to develop critical skills? Join Helpmates Staffing as a Dispatch Support Associate in Cypress, CA, and make an impact every day. This position provides an exciting opportunity to work in a fast-paced environment supporting a leading equipment service provider, with potential for temp-to-hire based on performance and business needs.
As a Dispatch Support Associate, you'll be a key contributor to operational success. Your focus will be on coordinating technician schedules, ensuring prompt service delivery, and providing outstanding customer support. You'll collaborate closely with dispatch teams and managers to meet customer needs efficiently and help keep the business running smoothly.
What You'll Do
As a Dispatch Support Associate, you will be responsible for:
- Opening new service calls and processing breakdown work orders quickly to minimize downtime.
- Dispatching technicians to customer sites using GPS and other tools to maximize travel efficiency.
- Keeping customers informed about service call statuses and updates following company procedures.
- Prioritizing and managing urgent, emergency, and after-hours calls, following up to ensure issues are resolved.
- Maintaining and updating service call systems, including managing records for National Account and iTrack customers, ensuring accuracy and compliance with IVR protocols.
- Reporting accidents involving company equipment or vehicles promptly to relevant personnel.
- Monitoring and updating customer trucks that cannot be repaired within 24 hours and providing consistent status updates.
- Reviewing customer billing notes to ensure accurate invoicing before work orders are finalized.
The ideal candidate for this role will have:
- 1-2 years of dispatch experience or related administrative roles.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite or similar software.
- Ability to interpret safety procedures, operational instructions, and manuals effectively.
- A proven track record of building collaborative relationships across teams.
- Flexibility to work off-hours, including potential mandatory Saturdays, as needed.
- Willingness to take on additional responsibilities as required.
- Enjoy a supportive and team-oriented work environment with opportunities for career growth.
- Competitive pay with potential for permanent placement.
- Gain valuable experience working with a trusted equipment service provider focused on customer satisfaction.
- Be part of a professional, safety-focused workplace committed to operational excellence.
- Benefits offered upon permanent hire may include health coverage, retirement plans, and more.
This position is on-site in Cypress, CA, offering shifts from 7:00 am to 4:00 pm or 8:00 am to 5:00 pm. Flexibility to work off-hours or Saturdays may be required based on business needs.
Ready to Take the Next Step?
If you're eager to begin a rewarding career supporting a dynamic team in Cypress, apply today or contact our recruiting team to learn more. Don't wait - we're hiring now! Let our local Helpmates recruiters help you reach your career goals.
At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way. Discover more about:
- Job opportunities in your area
- Why professionals trust Helpmates for their job search
- Tips and resources to stand out in today's job market
Find your nearest Helpmates' office to easily and quickly connect with us. Protect Yourself from Job Scams We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment. All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here. Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Vacancy posted 1 day ago
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