Program Analyst

Program Analyst

The Program Analyst serves as a critical liaison between program staff, the Business Systems & Data and IT teams, and organizational stakeholders responsible for reporting, compliance, and funding requirements.

This position is responsible for assessing and improving business processes related to data collection, program operations, reporting, and performance management. The Program Analyst works closely with end users to understand operational needs, translate those needs into system requirements, develop workflows and standard operating procedures, and ensure accurate and consistent data collection across programs.

The Program Analyst helps ensure that organizational data systems support program effectiveness, grant compliance, performance measurement, and strategic decision-making. This position plays a key role in driving continuous improvement, user adoption, and data integrity throughout the organization.

Responsibilities include:

• Business Process Improvement
• Data Collection, Quality, and Reporting
• Systems Administration & User Support
• Grant and Compliance Support
• Training and Change Management
• Other Duties

Education/Experience:

• Bachelor's Degree required
• 3 years of relevant experience, with strong skills in data management and advanced Excel
• Experience working with nonprofits preferred Experience in database development
• 5+ years of experience working in a data maintenance and reporting role.
• Experience reporting data and findings to a senior leadership team.
• Working knowledge of SQL.
• Experience working with grant funding and reporting, preferably with government funding requirements.

Skills:

• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Power BI) and databases (SQL etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Strong analytical and problem solving skills with an interest in improving systems and business practices to help innovate growing data needs
• Solid understanding of the principles of database management and business process workflow, experience with member-based software a plus
• Ability to work both independently and collaboratively to accomplish organizational goals
• Excellent written and oral communication skills with the ability to train both technical and non-technical users

Other Skills Include:

• Telephone Etiquette
• Attention to Detail
• Diplomacy & Tact
• Professionalism
• Time Management
• Advanced Microsoft Office User
• Lead small group and/or one-on-one instruction
• Ability to regularly work independently
• Nonprofit or human services exposure

Physical Demands and Work Environment:

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for long periods of time; stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). In addition, there are risks and exposures specific to working with vulnerable populations.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We've been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $30 - $35 hourly DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.