Program Manager

The Program Manager leads overall contract execution, client coordination, integrated work planning, quality control, risk management, and performance reporting for the FAI Culture & Workforce Learning BPA. The role requires a federal delivery leader who can manage a multi-disciplinary team, coordinate across workstreams, and maintain an Agile or iterative execution cadence with clear visibility into actions, risks, decisions, deliverables, and outcomes. Key Responsibilities Serve as the primary contractor point of contact for FAI/GSA stakeholders and coordinate routine client communications. Manage the Agile delivery cadence, including stand-ups, monthly performance syncs, action tracking, risk management, retrospectives or continuous-improvement discussions, and cross-workstream coordination. Maintain an integrated project schedule, staffing plan, deliverable tracker, decision log, risk register, and action-item tracker. Oversee the real-time shared dashboard in Google Workspace or comparable collaboration and reporting platforms. Coordinate deliverable review cycles, version control, government approvals, quality assurance, and on-time delivery. Track progress against BPA outcome measures and Order 1 deliverables, including learning asset delivery, workforce readiness activities, dashboard updates, and performance reporting. Coordinate surge staffing, subcontractor support, and resource adjustments as work volume and Government priorities change. Facilitate issue resolution across acquisition policy SMEs, instructional designers, facilitators, change management leads, strategic communications staff, analytics staff, and learning operations support. Prepare executive-ready status updates that identify progress, risks, dependencies, decisions needed, and upcoming milestones. Required Qualifications A minimum of 10 years of experience managing federal professional services, training, change management, acquisition-support, and workforce learning contracts. Demonstrated experience managing multi-disciplinary teams in a client-facing federal delivery environment. Hands‑on experience using Agile service delivery practices, including recurring stand-ups, backlog/action tracking, risk management, sprint‑style planning, delivery reviews, and continuous‑improvement routines. Strong executive communication, facilitation, client coordination, and issue‑resolution skills. Experience maintaining integrated schedules, deliverable trackers, dashboards, staffing plans, and performance reports. Experience with Google Workspace or comparable collaboration platforms such as Microsoft 365, SharePoint, Teams, Smartsheet, or equivalent tools. Ability to manage priorities across multiple workstreams and maintain delivery discipline under changing requirements. A bachelor’s degree or higher in business management or a related field. Certifications and Preferred Qualifications The source document identifies PMP, FAC-P/PM, Agile, Scrum, or equivalent credentials as preferred qualifications. For recruiting and screening, the following should be treated as strongly desired differentiators: Project management certification: PMP, FAC-P/PM, or equivalent. Agile certification: PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent Agile/Scrum credential. Experience supporting GSA, FAI, OFPP, or federal acquisition workforce initiatives. Experience managing outcome-based or performance-based service delivery. Experience implementing delivery dashboards, performance measures, monthly status reporting, and continuous‑improvement workflows. #J-18808-Ljbffr Management Concepts