Assistant Manager - Grapevine, TX

Job Description

Job Description

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness. We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!The Assistant Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards. KEY RESPONSIBILITIESGeneral • Work with and support the General Manager; assume GM responsibilities in their absence• Coach and develop a large and diverse team through clear written and verbal communication• Manage all facets of the operation• Handle guest's questions and concerns professionally and courteously• Establish and uphold Altitude standards and compliance• Oversee Altitude's defined processes around inventory and reporting responsibilities• Track all spending and ensure it is accounted for and in accordance with the park's policies• Develop the team by establishing profitability goals and rewarding positive behaviorPeople• Recruit and hire talent• Set and hold expectations of accountability with team, upholding brand standards• Ensure execution of training programs to equip team to perform their job functions successfullyand deliver positive guest experiences• Create a work environment that promotes staff retention levels• Maintaining a comfortable work environment and recognizing the importance of conflictresolution• Assure staffing levels meet business needs, while taking into account team member well-being• Maintain positive guest experience by using our SMILES philosophy• Select and develop high-potential staff members to take on greater responsibility and/orinternal promotions into higher levels at the park or support center team opportunitiesSales• Execute sales and marketing plans in collaboration with General Manager• Manage the budget and business plan to meet or exceed planned financial performance, makeadjustments as necessary to adapt to changing situations• Maintaining positive community relationships and participating in local events• Promote membership sales• Draft, communicate, track and hold departments accountable for individual goalsGuest Services• Create an on-brand Altitude guest experience through superior operations• Oversee cleanliness of park and responsible for audit/inspections• Ensures compliance with all policies, standards and procedures• Maintains high visibility in guest areas during peak times• Walk through the park & check for cleanliness, maintenance of attractions and signage• Seek out guest feedback and use for management and hourly team development• Follow safety and incident reporting guidelinesQUALIFICATIONS & SKILLS2+ years of experience managing a team in an entertainment or food and beverage environmentFood safety or alcohol certification is a plusCPR/First Aid certification is a plusStrong leadership qualities, including organization and time managementAble to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growthWork days, nights, weekends, and holidays as requiredOperate in a fast-paced environment with constant distractionsLift and carry over 50 pounds regularlyAchieve budgeted financial results in areas of responsibilityAct as a mentor and lead by strong exampleMaintain a professional image