Call Center Representative

Job DescriptionJob DescriptionAbout the Role:Patriot Showers is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team in Greenville, SC! In this role, you'll be the friendly voice of our brand, helping customers navigate their shower remodeling journey from first call to final decision. If you love connecting with people and making a real impact, this is the opportunity for you.Responsibilities:Handle inbound and outbound customer calls in a professional and courteous mannerEducate prospective customers on Patriot Showers' products and remodeling servicesSchedule in-home consultations and appointments for the sales teamFollow up with leads and maintain accurate records in the CRM systemMeet and exceed daily and weekly call volume and appointment-setting goalsAddress customer inquiries, concerns, and objections with confidence and empathyCollaborate with team members to ensure a seamless customer experienceRequirements:Strong verbal communication and active listening skillsAbility to handle high call volumes while maintaining a positive attitudeComfortable working with CRM software and basic computer applicationsSelf-motivated with a goal-oriented mindsetReliable, punctual, and a true team playerAbout Us:Patriot Showers is a trusted name in bathroom remodeling, dedicated to transforming homes with high-quality shower solutions and exceptional customer service. Our customers love us for our hassle-free process, premium products, and the care we put into every project. We take the same pride in our team — offering a supportive work environment where employees are valued, motivated, and set up for success. Patriot Showers