Software Engineer II

Engineer II, Software

Location: Virginia, US

Division: Ticketmaster NA

Line Manager: Director, Software

Contract Terms: Permanent, 40 hours per week

The team at Ticketmaster is fast-paced, fun, and driven by a passion for live events. As a global and growing business, we offer a world of opportunities to expand your skills and develop your career. Our diverse mix of passionate employees helps fans around the globe connect with the artists, teams, and events they love.

At Ticketmaster, we are building a new platform for live entertainment. Today we sell tickets not only on Ticketmaster.com but on partner e-commerce sites and the biggest social networks. As we continue to grow, we need outstanding engineers. That's where you come in.

What you will be doing:

• Write well-designed, efficient code with unit tests, logging, and documentation following test-driven development practices
• Contribute to building and maintaining public APIs and reactive non-blocking microservices handling concurrent requests at scale
• Support the development of real-time data streams, search applications, and data pipelines powering Ticketmaster's Discovery Experiences, reporting, and content platforms
• Containerize applications and work with cloud infrastructure using Infrastructure as Code, with automated CI/CD pipelines for testing and deployment
• Contribute to observability solutions including metrics, logging, and alerting
• Troubleshoot and resolve production issues with guidance from senior engineers, and participate in on-call rotations to support platform reliability
• Work with relational and NoSQL databases, implementing caching strategies for optimal performance
• Contribute to web applications including the next generation of Ticketmaster.com
• Collaborate with cross-functional teams on shared frameworks, technologies, and AI-driven platform improvements

What you need to know (or technical skills/competencies):

• 1+ years professional hands-on related experience
• Java: Experience with JVM technologies and proficiency in Java programming (Java 17+ preferred), including Spring Boot MVC or Spring WebFlux
• Testing & Build: Unit testing skills (JUnit) with test-driven development practices; familiarity with build automation tools such as Maven or Gradle
• Cloud & Infrastructure: Familiarity with AWS or similar cloud platforms and basic understanding of Infrastructure as Code (Terraform or CloudFormation)
• Containers & Orchestration: Experience with Docker containerization; exposure to Kubernetes is a plus
• A bachelor's degree in CS/Information Systems or related field
• Understanding of Design Patterns and SOLID principles
• Experience working in an agile development environment

You (behavioural skills/competencies):

• You embrace creativity and take risks as we encourage innovation
• You think in terms of desired outcomes, not just reactive, quick solutions
• You promote cooperation and commitment within the team to achieve goals and deliverables
• You are a team player who helps others in the team succeed
• You are motivated and eager to learn, with a growing understanding of distributed, scalable systems
• You keep abreast of new products, technologies and Dev releases as we face exciting new challenges every day and are constantly evolving with emerging technology
• You can communicate clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information conveyed
• You are proactive in identifying problems and seeking guidance to develop practical and timely solutions

Benefits & perks:

• Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• Wealth: 401(k) program with company match, stock reimbursement program
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Others: Volunteer time off, crowdfunding match