Customer Service Team Lead - Healthcare

Customer Service Team Lead Lead and coach a customer service team to meet quality and productivity goals, support staff with system and telephony issues, monitor performance and conduct monthly 1:1s, resolve and escalates issues that affect operations or client satisfaction, ensure HIPAA and compliance adherence, partner with internal departments and clients to ensure top‑tier service. Education and Experience High school diploma or GED required; additional education is a plus. 2–5 years of healthcare revenue cycle experience (required). 2+ years in a lead or supervisory role (preferred). EPIC experience strongly preferred. Proven experience working with multiple systems and databases in a fast‑paced setting. Additional Notes Hours: Monday‑Friday, various shifts (8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm). Fast‑paced, high‑volume role with multiple systems and patient inquiries daily. Lead will support team success and collaborate with colleagues to improve service delivery. Benefits and Incentives Comprehensive health coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment. Life and disability insurance: Basic life/AD&D, short‑term, and long‑term disability coverage provided, with options for voluntary life/AD&D. 401(k) retirement savings plan: Eligible to participate at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue paid time off starting on your first day of employment. Flexibility in benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. Equal Employment Opportunity GetixHealth is an equal employment opportunity employer and participates in E-Verify. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr ARStrat LLC