Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Ops Leader - Experience & Performance

Serenity Health Care

Serenity Health Care is seeking a Customer Service Manager in Houston, TX, to lead a high-performing team in a fast-paced environment. This role requires 10+ years of operational leadership experience and the ability to manage a team of over 30 employees. The manager will oversee daily operations, ensure high-quality customer interactions, and drive accountability to performance metrics. Great benefits include competitive salary, health coverage, and paid time off. #J-18808-Ljbffr Serenity Health Care

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Ops Leader - Experience & Performance in Houston, TX vacancy
  •  ...in Houston, TX is seeking a Manager of Customer Service to lead the customer service and...  ...customer relationships, managing team performance, and driving process improvements. The...  ...candidate will have over 10 years of experience in supply chain and logistics, an MBA... 
    Performance
    Work at office
    3 days per week

    EXSIF

    Houston, TX
    4 days ago
  • $92k - $120k

     ...Customer Experience Lead At Clover Health, we are committed to providing...  ...who deliver exceptional service to our Medicare Advantage members...  ...accountable for coaching, performance management, and driving a...  ..., solutions-oriented leader who proactively identifies... 
    Performance
    Full time
    Work experience placement
    Flexible hours
    Shift work

    Clover Health

    Houston, TX
    21 hours ago
  •  ...days) to receive an alert: Customer Experience Lead Date: May 19, 2026...  ...blends customer insights, service quality, process improvement...  ...drive long‑term loyalty. This leader will work cross‑...  ...operational benefits. Monitor performance and outcomes of implemented... 
    Performance
    Full time
    For contractors
    Local area
    Relocation

    NextEra Energy Resources

    Houston, TX
    1 day ago
  •  ...Customer Care Coordinator-Order Experience I By joining Numotion, you will be a part of the...  ...mobility products and services. Numotion is improving the...  ...standing as the industry leader in CRT comes from having...  ...accurately and completely perform intake steps. Responds... 
    Performance
    Temporary work

    Numotion

    Houston, TX
    4 days ago
  •  ...a team to meet financial goals. Strong communication and leadership skills are essential, alongside marketing acumen and customer service experience. The ideal candidate will have a solution-driven mindset and a commitment to creating positive resident relationships. This... 
    Suggested
    Full time

    WGA Legacy Property Management, LLC

    Houston, TX
    4 days ago
  •  ...Customer Experience Coordinator As the Customer Experience Coordinator, you will be responsible...  ...processes, excellent customer service, and seamless team coordination. You will...  ...Facilitate weekly team meetings to review performance and share updates. Support... 
    Performance
    Part time
    Seasonal work
    Work at office
    Shift work

    Sysco

    Houston, TX
    a month ago
  •  ...resident relations, maintenance, and financial performance while delivering an exceptional living experience. The ideal candidate will have over 3 years of...  ...management experience, strong leadership skills, and a customer-service mindset. The position includes company-... 
    Performance

    TAM Residential

    Houston, TX
    3 days ago
  •  ...Sr. Ops Lead Data Center Facilities Locations (on-site):...  ...programs with colocation and service partners, verifying redundancy...  ...standards that raise the bar for performance, availability, and cost...  ...management and negotiation skills; experience partnering with colo... 
    Performance
    Local area

    Blue Signal Search

    Houston, TX
    2 days ago
  • EXSIF, based in Houston, TX, is seeking a Manager of Customer Service and Collections. This role involves leading the customer service and...  ...office operations. The ideal candidate has over 10 years of experience in the Supply Chain and Logistics industry, holds an MBA in... 
    Work at office

    EXSIF

    Houston, TX
    4 days ago
  • Kinsa Group in Houston, TX is seeking a Customer Service Manager to oversee operations in a fast-paced beverage manufacturing environment...  ...lead teams, and ensure process improvement. With 5+ years of experience required in the food or beverage industry, the role involves... 

    Kinsa Group

    Houston, TX
    21 hours ago
  • $20 - $22 per hour

     ...Houston Galleria. You will lead the team, ensuring exceptional customer service while supporting store leadership in daily operations and sales performance. Candidates should have prior supervisory experience and strong communication skills. The role offers an hourly pay... 
    Performance
    Hourly pay

    Leap

    Houston, TX
    3 days ago
  • The Director, Customer Care & Lifecycle Services at Emerson Actuation Technologies leads our front-end and...  ...on delivering an exceptional experience to all Actuation Technologies customers...  ...hiring and onboarding to retention and performance management, ensuring a seamless... 
    Performance
    Flexible hours

    City of Shakopee, MN

    Houston, TX
    3 days ago
  • Summary The Boutique Director is the leader and brand ambassador for the Houston...  ...team, delivering superior client service, and exceeding performance targets. They coach and mentor boutique...  ...staff to deliver an elevated client experience. Act as a leader of leaders by... 
    Performance
    Seasonal work
    Home office
    Flexible hours
    Night shift
    Afternoon shift

    brobstongroup.com - Jobboard

    Houston, TX
    2 days ago
  •  ...Community Manager to oversee on-site operations in Houston, Texas. In this role, you will lead a high-performing team, drive financial performance, and enhance the resident experience. The ideal candidate will have 3-5+ years of property management experience, showcasing strong... 
    Performance

    American Communities

    Houston, TX
    3 days ago
  •  ...States | Posted on 05/21/2026 United Valet Service is seeking a Lead Valet to oversee...  ...holding the valet team to a high level of performance. This is a working leadership role....  ...parking vehicles while managing flow, guest experience, and team execution in real time. Key... 
    Performance
    Shift work
    Weekend work
    Afternoon shift

    Stratton Amenities

    Houston, TX
    4 days ago
  • Serenity Health Care in Houston, TX is seeking a Customer Service Manager to lead operations in a fast-paced environment. The...  ...of over 30 employees, ensuring high-quality customer experiences, and meeting performance metrics. The ideal candidate will have 10+ years of leadership... 
    Performance

    Serenity Health Care

    Houston, TX
    1 day ago
  • $19 - $23.75 per hour

     ...Customer Experience Supervisor As the Customer Experience Supervisor you are accountable for...  ...associates, coaching associates on customer service, leading company training initiatives...  ...and gift card programs. Cashier Performance - Trains, mentors and coaches all... 
    Performance
    Hourly pay
    Worldwide
    Shift work

    JCPenney

    Houston, TX
    1 day ago
  • $90k

     ...That’s real impact. Our high-performance culture is driven by our...  ...NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver...  ...strong accountability, and leaders invested in your success so...  ...across sales, product, services, support and leadership teams... 
    Performance

    NAVEX Global, Inc.

    Houston, TX
    4 days ago
  •  ...celebrate our associates. The Director, Customer Experience is responsible for implementing and...  ..., such as NPS, CSAT, and CES. Measure performance and report insights to senior leadership...  ...Engagement Collaborate with Digital Leaders: collaborate with the Digital Leaders... 
    Performance
    Local area

    Applied Labs, Inc.

    Houston, TX
    21 hours ago
  •  ...a Director of Total Quality in Houston, TX, to lead quality performance across multiple manufacturing sites. The role involves aligning...  ...operations. The ideal candidate will have over 10 years of experience in quality management within a manufacturing environment, a Bachelor... 
    Performance

    EmergencyMD

    Houston, TX
    4 days ago
  •  ...Search Group is looking for a Director of Customer Service based in Houston, Texas. In this role,...  ...customer service team, driving performance and operational excellence. You will be...  ...and a minimum of 10 years of management experience. Strong leadership skills, adaptability... 
    Performance

    The Everest Search Group

    Houston, TX
    21 hours ago
  • ## Guest Experience Training Manager**Summary****Essential Duties and...  ...experience* Enforce a vibrant customer-focused culture by rallying...  ...providing exceptional customer service, presenting the highest...  ...brand and venue standards.* May perform other duties as assigned.**Supervisory... 
    Performance
    For contractors
    Work at office
    Flexible hours
    Afternoon shift

    Nrgpark

    Houston, TX
    2 days ago
  • Part Time Customer Experience Manager page is loaded## Part Time Customer Experience Managerlocations...  ...Promises. Deliver friendly customer service.* Assist Store Manager in leading and...  ...achieve results; participate in the performance management process; support Talent Development... 
    Performance
    Full time
    Part time
    Local area
    Night shift
    Early shift

    The Michael's Companies

    Houston, TX
    21 hours ago
  • $16 per hour

     ...rapidly expanding laundry brand is seeking a Team Leader in Houston to ensure exceptional customer experiences and lead a motivated team. The ideal candidate should...  ...experience and be passionate about customer service. Responsibilities include overseeing daily operations... 
    Hourly pay

    SpinXpress - Houston

    Houston, TX
    2 days ago
  • $90k

     ...Description Operations Manager – Customer Experience Location : Galleria, TX...  ...in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything...  ...role is ideal for a hands-on leader who takes ownership of people,... 
    Performance
    Full time
    Shift work

    Serenity Mental Health Centers

    Houston, TX
    26 days ago
  • ULTA Beauty is seeking an Experience Manager in Houston, Texas. You will lead a team of stylists and estheticians, focusing on sales...  ...and exceptional guest experiences. Responsibilities include performance management and team development. The ideal candidate has a strong... 
    Performance

    ULTA Beauty

    Houston, TX
    21 hours ago
  •  ...) ® is seeking a Utilization Management Leader to oversee clinical and nonclinical operations...  ...Responsibilities include managing team performance, productivity, and compliance, along...  ..., and 3-5 years of managed care experience. This is an opportunity to impact team effectiveness... 
    Performance

    Case Management Society of America (CMSA) ®

    Houston, TX
    4 days ago
  •  ...addressing issues promptly. You will manage day-to-day operations, oversee staff performance, and maintain organized meeting and workspace environments. Ideal candidates will have 2-3 years’ experience in hospitality or event planning and strong technical skills. #J-18808-... 
    Performance

    Opensity Solutions

    Houston, TX
    4 days ago
  •  ...Office Manager in Houston, TX, who is passionate about leading teams and enhancing patient experiences. In this role, you will manage daily operations, mentor staff, and drive performance metrics. You will be integral to the office culture, promoting unity and operational... 
    Performance
    Work at office

    Urbndental

    Houston, TX
    3 days ago
  •  ...experienced Management Consultants who can coach frontline managers to drive performance improvement. The role involves extensive travel to client sites and requires significant management experience. The ideal candidate possesses strong analytical, communication, and... 
    Performance

    DeWolff, Boberg & Associates

    Houston, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Ops Leader - Experience & Performance. Be the first to apply!