Account Manager- Service/Repair (Cleveland)

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Cleveland, OH. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals. Essential Job Functions: Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction. Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups. Develops capital plans for customers to address their short- and long-term building needs. Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements. Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals. Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals. Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals. Education & Experience: Bachelor’s degree or equivalent experience required. Minimum 1 year of business-to-business sales experience is required. Strong attention to detail with proactive follow-up skills. Demonstrated success in a fast-paced environment. Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues. Excellent time management, organizational, and presentation skills. Salesforce experience. (preferred) Ability to read and interpret architectural and/or blueprint/drawings. (preferred) Salary range: $65,000- $90,000. The role offers a car allowance, fuel card, and monthly commission program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insurance Company-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. #J-18808-Ljbffr