Busser/Food Runner

Busser/Food Runner

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

We are looking for a Busser/Food Runner to join our team and facilitate collaboration between our kitchen and wait staff. The Busser/Food Runner is also responsible for setting tables, serving food orders, and removing used dishes and utensils.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Sees to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and makes suggestions based on their preferences.
• Delivers food to guests at the proper table at the proper time, quickly and efficiently.
• Maintains knowledge of the menu and all specials.
• Arranges table settings prior to guests being seated.
• Busses tables and cleans and sanitizes them as guests are done eating and leave.
• Ensures guests are enjoying their meals and take action to correct any problems.
• Adheres to all relevant health department rules/regulations and all customer service guidelines.
• Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
• Collects used dishes and utensils from tables and returns them to the dishwashing area.
• Assists with inventory procedures. Alerts Supervisor about shortages or discrepancies.
• Cleans spills, re-stocks and wipes down tables, chairs, sweep floors etc.
• Inspects supplies, equipment, and work areas for cleanliness and functionality.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Supports other staff to ensure guest satisfaction.
• Adheres to safety and quality regulations.
• Handles guest complaints and solve problems to the degree possible.
• Performs any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail oriented.
• Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.