Room Service Supervisor

About the role Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction. Responsibilities The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the In‑Room Dining area and make recommendations for corrections and improvements as needed. Non‑essential functions Assist with the service of food to guests. Assist with the cleaning of operational areas. Qualifications Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required. Experience: One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage. Skills and Abilities: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. Requires ability to operate computer equipment and other food & beverage computer systems. Requires reading, writing and oral proficiency in the English language. Benefits Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Employee Discount for stays at any Four Seasons worldwide. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. Discounted rates for Mileage and/or Parking. Schedule & Hours Eight‑to‑ten‑hour shifts; scheduled days and work hours may vary based on need. Equal Opportunity Statement Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit #J-18808-Ljbffr Four Seasons Hotels Ltd