Food Runner/Server Assistant, Siena Restaurant, Ambassador Hotel Wichita

Why Work at Ambassador Hotel Wichita?

At Ambassador Hotel Wichita, Autograph Collection, we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

Position Summary

The Food Runner plays an essential role in creating a seamless and memorable dining experience by connecting the culinary and service teams. As the eyes and ears between the kitchen and dining room, the Food Runner ensures every dish reaches the correct guest quickly, carefully, and exactly as intended.

This position requires strong communication, attention to detail, a sense of urgency, and an understanding of the flow of service. Food Runners work closely with the Expeditor, Servers, Hosts, culinary team, and restaurant leadership to coordinate timing, communicate important information, and ensure each plate is delivered with confidence and professionalism.

The ideal candidate is energetic, organized, service-minded, and comfortable working in a fast-paced environment while maintaining composure, grace, and genuine hospitality.

You Should Join Our Team If You Believe

• Every plate represents the care, creativity, and standards of the culinary and service teams.
• Timing matters, and exceptional service depends on strong communication between the kitchen and dining room.
• Food should arrive at the guest's table promptly, beautifully presented, and exactly as the Chef intended.
• Knowing what you are serving is just as important as delivering it.
• Details matterfrom the correct table and seat position to confidently describing each dish.
• Great hospitality means anticipating what guests and teammates need before being asked.
• Teamwork between Culinary and Food & Beverage creates a more seamless experience for every guest.
• Professionalism matters because our actions, conversations, and attitude may always be within a guest's view.
• A calm, organized, and positive presence can make a meaningful difference during even the busiest service.
• Every interaction is an opportunity to contribute to an exceptional guest experience.

You're A Great Fit For This Role If You Love

• Running savory and pastry dishes from the kitchen to the dining room, bar, patio, private dining rooms, and other service areas.
• Serving as an important communication link between the culinary and dining room teams.
• Delivering food promptly and accurately to the appropriate tables and guests.
• Working closely with the Expeditor and service team to communicate timing and help coordinate the flow of service.
• Confidently and accurately describing dishes when presenting them to guests.
• Learning menus, ingredients, preparations, table numbers, seat positions, and dining room floor plans.
• Supporting Servers and Hosts when assistance is needed.
• Clearing, cleaning, and resetting tables according to restaurant and sanitation standards.
• Transporting used tableware from the dining room to the appropriate dish area and sorting items properly.
• Maintaining clean, organized, and fully stocked side stations throughout each shift.
• Moving quickly and gracefully through the dining room while remaining aware of guests and teammates.
• Responding promptly and graciously to guest needs and communicating service concerns to the appropriate Server or Manager on Duty.
• Maintaining open communication and teamwork with culinary team members, Servers, Hosts, Bartenders, fellow Food Runners, and restaurant leadership.
• Staying organized and composed while managing multiple priorities during busy periods.
• Arriving on time, in complete uniform, and prepared to contribute to a successful service.
• Maintaining professionalism, positive body language, and appropriate communication whenever in guest view.
• Stepping in where needed to support the team and create a seamless dining experience.

Knowledge, Skills & Abilities

• Ability to think, communicate, organize, and prioritize clearly in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Confidence interacting with guests and presenting dishes professionally.
• Ability to learn and retain detailed menu information, including ingredients, preparation methods, and presentation.
• Ability to quickly learn service procedures, table and seat numbers, dining room floor plans, and restaurant standards.
• Basic knowledge of food safety, sanitation, and proper food-handling procedures.
• Ability to communicate effectively with both culinary and front-of-house team members.
• Ability to recognize priorities and respond appropriately to changing service needs.
• Ability to move quickly, safely, and gracefully throughout dining and service areas.
• Basic knowledge of restaurant computer systems and ordering procedures preferred.
• Ability to maintain excellent attendance and punctuality.
• Ability to work collaboratively and maintain a professional, positive attitude throughout the shift.
• Ability to work a flexible schedule, including evenings, weekends, and holidays based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods, including throughout an eight-hour shift.
• Ability to move continuously between kitchen, dining room, bar, patio, private dining, and other service areas.
• Ability to lift, balance, and carry large dining room service trays safely.
• Ability to carry multiple plates and service items while navigating guest and team member traffic.
• Ability to frequently bend, reach, stoop, lift, carry, push, and pull as required by restaurant operations.
• Ability to perform repetitive movements associated with carrying food, clearing tables, resetting service areas, and stocking supplies.
• Ability to work safely in an environment that may include hot plates, kitchen equipment, wet surfaces, and changing temperatures.

Additional Responsibilities

Additional duties and responsibilities may be assigned at the discretion of management. Responsibilities may be modified or expanded based on business volume, operational needs, and the work required at a particular time.